You’re ready to take on Member Advocacy at your health plan. But you can’t get started unless you know where you’re coming from. It’s time to see where your health plan is in your Member Advocacy journey—from DCM and DCS to shifting your mindset.
Check all answers that apply for each question. Find out where you stand in your Member Advocacy journey.
Where are you in your
Member Advocacy journey?
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How many member communication channels do you support?
Member mobile app
(Select all answers that apply.)
Time to resolution
Number of member touchpoints
Per member per month (PMPM) spending
Net promoter score (NPS)
Customer satisfaction (CSAT) score
Which of these key performance indicators (KPIs) does your plan use to assess member experience?
Benefit navigation programs
Clinical care programs
Digital health and wellness surveys
AI or machine learning
Physical health and wellness surveys
How is your plan empowering your staff to be more proactive in addressing member needs?
Member-facing app or portal
Digital intake assessments
Daily health and wellness checklist
Personalized care programs
RPM device integrations
Educational resources and articles
Gaps in care surveys
How are you making your member experience more convenient?
(Select all answers that apply. If none, click "NEXT QUESTION".)
Physical activity or step tracking
Less than annually
Ongoing via random selection
Only after in-person visits
(Select the closest approximate answer.)
How often do you solicit feedback from your members?
Prenatal and postpartum care
Which conditions or identities do you currently offer support programming for?
(Select all answers that apply. If none, click "VIEW RESULTS".)
You’re getting started on your Member Advocacy journey.
Your health plan is taking its first steps to implementing a Member Advocacy model. It’s the perfect time to determine what your ideal digital partner looks like, and how they can help your plan achieve its goals.
Download the ebook, "Shifting your mindset: The 7-part plan to achieve Member Advocacy" to better understand how your health plan can become a leader in member experience and satisfaction.
You’re on the road toward a Member Advocacy model.
Your health plan is already offering digital services to members, improving their experiences and care outcomes. Now it’s time to take the next step toward Member Advocacy.
Download the ebook, "Shifting your mindset: The 7-part plan to achieve Member Advocacy" to learn more about how your health plan can deliver personalized member experiences, at scale.
You’re paving the way toward Member Advocacy.
Your health plan is innovative and connected to its members. You’re ready to take on the next challenge and stay ahead of healthcare trends and consumer demands.
Download the ebook, "Shifting your mindset: The 7-part plan to achieve Member Advocacy" to discover how your health plan can stay ahead of your competition and deliver a premier health plan experience.