Until this past summer, most of us had never even heard the word, much less knew the power and destruction it could cause. But destroy it did as this powerful storm tore through 770 miles of farmland and city neighborhoods throughout Nebraska, Iowa, Illinois, Indiana, Wisconsin, and Michigan. Described as an inland hurricane and arriving with very little warning, this derecho (pronounced deh-REY-cho) produced sustained winds of 60-75 mph and gusts of more than 100 mph for a duration of 14 hours.
The worst brings out our best
I am very pleased with service. I have been telling everyone who says they are changing insurance companies they should try West Bend!
– EG, Tama, IL
The claims adjustor who was handling our claim was prompt courteous at all times and did a great job helping us navigate this claim. Thank you for this very competent and compassionate employee.
– JO, Marshalltown, IA
Everyone was wonderful. It was a hard time for us. We are already telling family and friends how well we were treated. Thank you!!!
– DH, Cedar Rapids, IA
Everything has been perfect so far! I wouldn't change a thing! I've already recommended West Bend to my neighbors who are experiencing less than satisfactory service from their insurance company.
– MC, Cedar Rapids, IA
From the beginning of our call to report our loss, to talking with our claims rep, we have been so impressed with the customer service, the adjuster. I would say that your company rates number one. Keep up the great work. We are recommending West Bend insurance to all of our friends.
– JW, Palo, IA
Given the magnitude and impact of this event on our region and the insurance industry, this experience was great! Thank you!
– Real Estate Business, Iowa City, IA
Hands down we have loved every interaction with West Bend. (Our adjuster) has been fantastic and we know how busy everyone is with the derecho claims here in Iowa. We are so thankful!
– MA, Cedar Rapids, IA
I don't think you could have improved at all. Everyone I dealt with during this horrific storm insurance claim was wonderful. I hope that most of us here in Iowa were patient waiting for the adjuster, etc.
– KL, Van Horne, IA
I have to say I loved the texting option to the claims person. That a has made things so much easier to get things done. Thank you for the option.
– MH, Durant, IA
I made the right choice when I chose West Bend 2 years ago. Very confident they are on my side!
– TM, Marian, IA
I was impressed with everything, given the fact that the entire state of Iowa was hit by a major storm. Even the first phone call I made to the 800 number was answered quickly and I was told exactly who I would be working with. Then I was given explicit information about the fact that an outside adjuster would be contacting me, and the name of that outside company. The outside adjuster was very friendly and gave me a reasonable expectation of when he would be able to look at our property. He arrived on time and was very friendly, experienced and helpful. Then the inside West Bend adjuster handling the damage unrelated to the structure was very professional, helpful, and friendly as well. It was an impressive experience in every way.
– LB, Cedar Rapids, IA
“We were delighted with (our adjuster). He was very professional, answered our questions, followed through and accommodated us at every juncture; we can't say enough about him.”
This storm is yet another “unprecedented” event in a year filled with unprecedented events. What’s not unprecedented is the way West Bend associates stepped up to help our customers in need. From Service Center associates who staffed the phones ... to the claim reps who traveled to assess damage and provide reassurance ... to the associates who put aside their own jobs to help distressed policyholders in an effort to alleviate the burden on their coworkers. All of them, and others, truly stepped up to do their best in what certainly seems to be the worst of times.
And our customers agree. Here’s what some of them had to say ...
As residents of these communities continue to put their homes and businesses back together over the coming months, and as other West Bend policyholders require help in their time of need, our incredible staff will continue to prove how “The Worst Brings Out Our Best.®”
I wish I could do a testimonial on my excellent experience or be on a commercial. I've been dealing with small damage since I took on the business and never thought I would ever have to go through this hurricane in Iowa, glad I had good insurance! Keep on keeping on. Thanks.
– Septic Service, Lidderdale, IA
I'm impressed with West Bend and the folks behind the scenes. I had an adjuster at my home 3-4 days after my claim was reported. Had a check for the damages to my property within 11 days after the claim was reported. West Bend and the contractor had an agreed price for part of my repairs in a few days. Received reimbursement monies today. I know many other people who are still struggling with their insurance company. West Bend is a 5 star ***** act ... I have told others about my great experience with West Bend and should consider looking into West Bend ... Thank you again.
–MD, Cedar Rapids, IA
It was truly the easiest claim I have ever had to deal with. (Only the 4th claim in my life.) I was very impressed all around.
– KP, Clinton IA
I am crazy impressed with how quickly this claim was processed with all the claims being thrown at agents right now. I would have ranked WB at "10" on every answer if I could have. I will be spreading the WB word! THANK YOU!
– Childcare Center, Rock Island, IA
It was great and we are very happy to have you as our insurance company! Thank you for the support during a difficult time.
– KK, Cedar Rapids, IA
I think West Bend is the most efficient, customer friendly insurance company with whom I've ever encountered!
– VF, Davenport, IA
Your speed of response was exemplary considering the scope of the devastation. Keep up the great work.
– DT, Vinton, IA
I have carried West Bend insurance for years without a claim. I always liked the annual rebate. After the #### hit Iowa, I had to file my first claim. The professionalism, speed, helpfulness and personal touch were superb! I highly recommend you now to friends & family. Keep up the great work! Thank you!
– DG, West Des Moines, IA
I have recommended West Bend to others due to the quick response for this last food claim due to power outage. Much better than State Farm.
– JM, Rock Island, IL
I was so impressed with your quick answer the day I called to report damage given the level of destruction across the midwest I have recommended West Bend to several friends who have had less satisfactory claims experience after the derecho.
– JG, Mount Vernon, IA
Already recommended to friends and family and some are going to switch.
– JS, Newhall, IA
All my interactions with West Bend have always been positive!
– CW, Cedar Rapids, IA