VISION
Agility
PRODUCT
& EXP
DATA &
TECH
BUSINESS
OPS
ORG &
PEOPLE
CUSTOMER
ENGAGEMENT
53% say they’re very effective at ensuring organizational alignment on digital vision
75% say they are a product-focused organization, but they may need to reprioritize speed over perfection to meet customer demands
Nearly all companies give themselves a high grade for data maturity, however some still need to achieve quick wins, such as adopting cloud-based platforms
49% say they’re very effective at putting the consumer at the center of everything, but consumers reveal some misaligned priorities
Just 25% say their entire C-suite is accountable to the digital vision, and there’s work ahead to build decentralized, digital teams
47% are investing significantly to enable algorithmic decision-making, which can enable efficiency and agility
VISION
PRODUCt & EXPeriences
DATA & TECH
CUSTOMER
ENGAGEMENT
BUSINESS OPS
ORG & PEOPLE
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