of respondents
said that becoming digital requires a mix of cultural and technological change
89%
of respondents believe that having a digital operating model means being guided by a shared, strongly held vision for how to compete and win in a digital world.
9%
of respondents don’t believe that having patient centricity embedded in the culture, strategy and processes that guide everything you do is part of a digital operating model.
61%
![](https://media-s3-us-east-1.ceros.com/west-monroe-partners/images/2023/02/16/01e16edc3ebdc88c1b1ebeab53b3eddc/processed-svg-image.svg)