ServiceNow Al Control Tower governs Al at enterprise scale
One operating layer to discover, secure, govern, observe, and measure Al across agents, models, identities, and workflows.
Control Tower Key Functions
Control Tower Operating Metrics
1
Discover any Al
Inventory agents, models, MCP servers, and identities with fewer blind spots.
Visibility Coverage
coverage = inventoried Al assets /estimated
Al assets
2
Secure any Al action
Track identity, access, exposure, posture, least privilege, and prompt threats.
3
Govern any Al activity
Manage lifecycle, strategy, controls, risk, audit evidence, and compliance.
4
Observe agents' performance
Monitor runtime metrics, traces, success rates, quality, latency, and errors.
5
Measure Al value
Connect adoption and realized business value to Al cost and strategic goals.
Access Risk Score
risk = sum(sensitivity x privilege x identity risk)
Compliance Coverage
coverage = passed controls / required controls
Agent Health Index
health = w1*success + w2*quality -w3*latency - w4 errors
AI ROI
ROI = (realized value - Al run cost) / Al run cost