Many workers cite the lack of use case as a major reason they haven't used AI chatbots for work
Among workers who have not heard of AI chatbots or used them for work, % saying each of the following is a major reason they haven't used them
There isn't any use for AI chatbots in their job
They are not interested in using them
They don't know how to use AI chatbots
Their employer doesn't allow the use of AI chatbots
36%
22%
10%
9%
* This item was only asked of workers who are not self-employed.
Note: Based on 69% of workers who have never used AI chatbots at work or who have never heard of the use of AI chatbots in the workplace. Other response options included "Minor reason" and "Not a reason."
Source: Survey of U.S. workers conducted Oct 7-13, 2024. "U.S. Workers Are More Worried Than Hopeful About Future AI Use in the Workplace"