We're a community bank and focused on being Chicagoland’s premier commercial bank. It's gratifying seeing how we can continue to grow and build our technology and processes to help differentiate us.
Nicholas mando
SVP & Chief Technology & Operations Officer
Average renewal loan processing time went from 83 to 17 days.
Client Perspective
WM Perspective
We faced two primary challenges: first, the need to unify diverse loan origination processes across our business lines into a scalable, end-to-end platform aimed at improving operational efficiency, including enhancements to the customer portal, automated underwriting, and onboarding processes. Second, optimizing our existing loan origination procedures for our national SBA lending group, which required modernizing our long-standing use of the nCino loan origination system; which required integrating previously external processes into a comprehensive, streamlined end-to-end solution.
Extensive manual work, including Excel spreadsheets and redundant data entry, caused inefficiencies and a lack of value recognition. This led to suboptimal user experiences and financial outcomes. To address this, the bank strategically chose to implement Salesforce, subsequently integrating nCino to maximize the platform's value.
What was the original challenge that Byline Bank was trying to solve when you first contacted West Monroe?
Another tool we implemented was the most valuable customer dashboard. It looks at customer account information to analyze the bank’s most valuable customers and those that had the highest potential value for them long term. Having access to that data really shifted mindsets internally and has spurred growth and innovation at the bank.
West Monroe conducted extensive meetings with both management and subject matter experts during the discovery phase of the two-and-a-half-year program. This inclusive approach helped them understand our goals and challenges. They provided a roadmap to achieve our objectives, and importantly, created a proof of concept for complex workflows. This assurance in their understanding and problem-solving capabilities was pivotal in addressing our dual challenges of implementing a commercial loan origination platform and modernizing an existing system, meeting the needs of different business lines.
WM Perspective
Client Perspective
How did we solve that
challenge together?
Efficiency. The transformation resulted in substantial efficiency gains and enhanced user experiences. It eliminated the need for redundant data entry from massive spreadsheets, ensuring data is entered just once. Additionally, custom automation in phase two streamlined operations and reduced manual efforts. The improvements led to significant value in terms of efficiency and user satisfaction.
We were able to automate, create efficiencies within our entire process. Because of that, we have a more robust and friendly customer portal. We had the utilization of auto spreading, a more efficient credit memo from that perspective. We also reduced the number of pages of our credit memo. It would top to 50 pages at one point and it's significantly less. The ability to auto board commercial loans to our core. We were able to do all of that. I'll give you a perspective just on the auto boarding piece. the West Monroe and Jane engagement allowed us to do that. It would take approximately 45 minutes to load a loan to our core. Now it's a matter of pressing a button.
WM Perspective
Client Perspective
What was the value and impact delivered to the bank?
There is something special about having a client in Chicago [West Monroe’s Headquarters]. We could walk to their office, share the Chicago experience, and even share meals. It's not just about delivering a project; it's about building personal partnerships. What was truly gratifying was watching the project team, who initially weren't fully on board with the platform, transform into enthusiastic champions by the end of the engagement. It was all thanks to the hard work of the project team, and it was amazing to see our efforts translate into such a personal level of success.
We aimed to stand out as Chicago Land's Premier Commercial Bank. And I'm delighted to say that we succeeded in reaching our goals, enhancing our technology and processes to empower our team to build even stronger relationships with our customers. It's all about the people, and we managed to make their jobs more efficient and customer-focused, which is
incredibly satisfying.
WM Perspective
Client Perspective
What has the value and impact been on you personally?
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Average new
loan processing time went from 130 to 15 days.
Loan upload went from 45 minutes to the click of a button.
