Definition
Definition
Definition
Cultivation
Cultivation
Cultivation
Importance
Importance
Importance
Definition
Employee experience is the perception employees derive from all of their interactions with the company. It encompasses the employee’s day-to-day activities, the processes they manage, the tools they work with, the trajectory of their careers, and external factors such as how they balance work with other life commitments and goals.
How to Cultivate it
Companies develop a strong employee experience by understanding how their employees work and intentionally designing processes, policies, and technology to meet their needs. While inclusive of an employee’s day-to-day work, employee experience design also addresses their ambitions and life events (e.g., getting hired, having children, dealing with a crisis). The goal is to build a workplace ecosystem where employees can achieve their fullest potential.
Why it's Important
A well-designed employee experience can dramatically improve productivity, motivation, and engagement. In turn, customers are better served, and the company prospers. On the contrary, when processes, tools, or other environmental factors don’t function well and cause frustration or undermine trust, engagement suffers and employees don’t or can’t serve customers well.