RESILIENT LEARNING
ASSESSMENT AND FEEDBACK
STRUCTURED PRACTICE
ACTIONABLE KNOWLEDGE
REFINEMENT
Actionable Knowledge resources establish a self-service basis for just-in-time learning and support that reduces or eliminates the need for memorization, makes learning faster, and simplifies change
Knowledge Bases
Reference Materials
Office Hours/Help Desk
Quality Guidelines
Structured Practice creates opportunities to practice using actionable knowledge to solve problems and accomplish tasks in real-world scenarios that can be presented flexibly - self-study, in-person, or virtual
Scenario-Based Learning
Self-Study Guides
Virtual ILT
In-Person ILT
Refinement promotes proficiency and helps people to remain current – particularly on tasks that are performed infrequently or that are beyond the typical scenarios that are frequently encountered
Spaced-Rep Microlearning
Special Topics Sessions
Coaching and OJT
Self Evaluation
Assessment and Feedback are critical to helping people understand if they are acquiring the knowledge, preforming the behaviors, and creating the results desired, as well as to improve the learning
Tests
Observations
Scorecards
KPIs and Metrics