linkedin articles
The Strategic Role of Contact Centers in Patient Experience
Valerie Reich discusses the growing complexity of healthcare contact centers and the critical role digital healthcare experiences play in optimizing them for efficiency and patient experience.
READ MORE
READ MORE
The Turning Point for Patient Contact Centers in the Wake of the Big Beautiful Bill
Valerie Reich examines what the passage of the Big Beautiful Bill (BBB) means for the way healthcare organizations manage their patient contact centers.
READ MORE
READ MORE
Why Tech-Heavy Doesn’t Mean Member-Ready for Healthcare Payers
Kate Kiyosaki gives her perspective on why healthcare payers are spending millions on contact center technology but still aren't seeing the ROI.
READ MORE
READ MORE
