Have you analyzed your clients’ pain points with your bank?
No
No
No
Yes
Yes
Yes
Next

Have you heard from your clients that your documentation is confusing & lengthy?
No
No
No
Yes
Yes
Yes
Next

Have your clients asked for more self-service options?
No
No
No
Yes
Yes
Yes
Next

Do you receive feedback that your onboarding process is confusing and lengthy?
No
No
No
Yes
Yes
Yes
Next

As a best practice, does your bank have a single “owner” who is responsible for your client experience and executes that vision across the enterprise?
No
No
No
Yes
Yes
Yes
Next

Does your bank run a streamlined account opening process with pre-populated forms and digital signature capabilities?
No
No
No
Yes
Yes
Yes
Next

NEXT
Do your clients have dedicated customer service representatives assigned to their accounts?
No
No
No
Yes
Yes
Yes