See an Example
Look beyond the financials: Learn how care is delivered in each market and what local payers require.
Know who controls referrals: Build relationships with the case managers who decide where patients go.
Don’t centralize just because you can:
Only standardize processes if they clearly improve efficiency without disrupting how local teams operate.
Keep payments flowing: Make sure billing, authorizations, and payer communication stay on track during a transition.
Invest in actionable data: Invest in tools that show where things are going wrong (or right) across staffing, scheduling, and patient outcomes.
Lead with a strong workforce proposition: Create strong career paths and build a culture where care workers feel respected and supported in order to retain workers.
Let technology solve genuine problems: Prioritize tools that reduce headaches for staff or improve care, not just ones that sound good to investors.
Home-Based Care Investors’ To-Do List