VISION
Digital
Agility
Model
PRODUCT
& EXPERIENCE
DATA &
TECHNOLOGY
BUSINESS
OPERATION
ORGANIZATION & PEOPLE
CUSTOMER
ENGAGEMENT
The North Star.
Delight everyone, and often. Continuously and consistently ship digital and physical products and experiences that meet and exceed customers’ needs and expectations.
Data + humans win. Implement sophisticated data analytics platforms; secure, cloud-based infrastructure and applications; and well-defined processes for managing and scaling resources.
Humans always at the center. Assemble digital-first teams, tools, strategies, and channels to successfully attract, engage, and retain customers.
Seamlessly connected. Organizational conditions and structure support seamless cross-functional collaboration, while leaders champion autonomy, growth, and continuous learning.
Make it all work. Use digital strategies and tools to automate operational processes, design streamlined workflows, and embed scalability into business differentiators.
VISION
PRODUCt & EXPeriences
DATA & TECHNOLOGY
CUSTOMER
ENGAGEMENT
BUSINESS OPERATIONS
ORGANIZATION & PEOPLE
Hover to take a deeper dive
The North Star. Everyone is aligned with a shared vision for how to compete and win in a digital world, which guides everything the organization does.
Delight everyone, and often.
Data + humans win.
Humans always at the center.
Make it all work.
Seamlessly connected.