Marketing Automation/ Campaign Management
Sales Operations and Management
Quote to Order
Partner Relationship Management
e-Commerce Excellence
Field Service Excellence
Marketing Operations + Process Business Architecture
Marketing Strategy Definition
Service Strategy
Customer Service Excellence
• User story definition
• Digital marketing and personalization
• Digital asset and content management
• Pipeline and contact management
• Sales playbook development
• Capacity and compensation management
• Product and pricing strategy and standardization
• Quote and contract optimization
• Forecast and revenue management
• Revenue model advisory
• Partner onboarding, incentives, and performance
• Lead qualification and management
• Opportunity management
• eCommerce strategy
• Product information management
• Product and pricing advisory
•Work order, SLA, warranty management
• Preventative maintenance
• Scheduling and dispatch
• Service resources
• Inventory management
• Purchase orders/invoices
• Time and expense management
•Omnichannel strategy and execution
• Case, SLA, and knowledge management
• Self-service and cost containment
• Telephony and routing
• Performance and quality management
• Maturity assessment and service model design
• Voice of customer/employee
• Transformation roadmaps
• Benchmarking/KPI definition
• Process optimization
• Market and competitive research
• Customer research/Voice of the customer
• Customer lifecycle management
• Customer engagement strategy
• Lead and demand management
• Campaign strategy management and ROI
