32 respondents said they don’t always feel valued by their financial institution. Here’s why:
said their business was too small to warrant more attention
69%
said their financial institution was unresponsive to their needs
66%
said they didn't receive any special treatment
56%
Why did you consider switching financial institutions in the last year?
bank fees
53%
responsiveness
48%
Those who had a negative experience with PPP loans cited lack of responsiveness (58%) and not feeling valued (40%) as top reasons