On a scale of 1-10, what is your satisfaction with your bank’s online banking system
Would a completely digital banking service improve your experience?
78% YES
7.76
How would you like to apply for your next loan or account?
Mobile
app
50%
Online
34%
At a branch/
in-person
13%
Over the
phone
3%
Would you rather have a more accessible local banker or a more knowledgeable remote banker?
Chose the
latter
77%
63% visit their bank’s physical bank a few times a year or less