Your operating model: Moving from traditional to digital
Heuristic
Decisions are made based on past performance and prior, potentially outdated experience.
Data-Driven
Data is a catalyst for change and influences faster decision-making.
TRADITIONAL OPERATING MODEL
DIGITAL OPERATING MODEL
Manual
Analog processes, done by hand or requiring human touch at every stage.
Algorithmic
Automates decision-making and process where possible, focusing humans on complex tasks.
Hierarchical
Rigid power structure that drives top-down decision making and siloed departments.
Decentralized
Interdisciplinary teams that put the customer vs. the boss at the center.
Periodic
Quarterly or year-end project reviews.
Real-time
Continuously gathering data and review performance.
On-Premises
Data, IP and infrastructure managed on site through physical drives and filing cabinets.
Cloud-based
Data, IP, and infrastructure are managed in the cloud often in a multi-tenant environment.
Waterfall
Linear or sequential problem solving one issue at a time.
Agile
Responsive, data-backed approach to problem solving—one outcome at a time. Fast is better than perfect.
Projects
Teams measured and motivated by project status and completion.
Products
Teams measured and motivated by product development and improvement.
System-Centered
Work and process guided by technology or organizational structure.
Human-Centered
End user is at the center of everything, from strategy to operations to experiences.
Analog-Focused
Prioritized physical experience / Viewing online vs. offline as distinct customer experiences.
Integrated
Online and offline experiences are fluid and connected.
