Build Trust With Your Employees
All employees want to feel valued. Instilling trust is paramount as you look to create a place that people want to do their best work. We’ve worked with some of the world’s largest employers as they transform how they manage, support, and develop their workforce.
Here we describe elements of the employee experience that workers rate as most valuable and ways you can deliver to reap the rewards of an engaged global team.
Start With the #1 Trusted Solution Provider
The fundamental covenant between employees and their employers is their trust in you to provide accurate pay for work performed.
Fair and Accurate Pay—the Foundation of Trust for Your Employees
Pay
Schedules
Feedback
Well-Being
Growth
Experience
The compensation employees receive for work performed is one of the most sacred agreements you make with them because it symbolizes the fair exchange of value. It acknowledges the employee’s contribution to your organization and quite literally sustains their livelihood. Managed with transparency and fairness, the payment process fosters trust, loyalty, and a sense of security, laying the foundation for a mutually beneficial and enduring relationship.
If you are reliant on an older time management process involving manual steps, interventions, and overrides, you run the risk of introducing payment errors and security breaches that can compromise pay accuracy and erode your employees’ coveted trust.
Accurate, Fair, and Transparent Pay
Pay is part of the essential contract employers make with their staff, and any irregularities here have profound and negative impacts. By automating the handling of union agreements, state and federal regulations, and company policies, we alleviate the burden on employees and mitigate potential errors, contributing to employee satisfaction and overall business success.
Erica Niesse, Executive Vice President for Implementation Services, HRchitect
“The Power of Valuing Employees & Nurturing a Positive Workplace Culture,” Modern Workforce Leader Series
Control of and Visibility into Work Schedules
Workers want more schedule control, clarity, consistency, and visibility, often listing these as more important than compensation. While most office workers enjoy access to flexible or hybrid working, deskless employees too often miss out on this benefit due to the nature of work that a dispersed, frontline workforce performs.
Scheduling deskless workers is an intricate process that often must consider employee skills, certifications, union rules, regulations, and more. Without access to “real-time hours worked” provided by digitization, schedulers can struggle to juggle those considerations—which can lead to costly errors and compliance issues. That lack of real-time information also means there’s no straightforward way to give employees more control over their schedules.
Matthew Brown, Director of Research, Human Capital Management, ISG Research
ISG Viewpoint Report: “Modern Workforce Scheduling Requires a New Mindset”
For frontline deskless workers, scheduling flexibility is second only to payroll in HCM processes that drive employee sentiment. Modern scheduling technology supports predictable scheduling, shift-swapping, and visibility to promote work/life balance, a feeling of fairness, job satisfaction, and retention.
65%
experience changes in shift patterns weekly
receive schedules one week in advance or less
62%
report they do not receive flexible scheduling options
31%
say their organizations use online scheduling software
26%
Employees want to know that their opinions and concerns are valued—and they want to stay informed of important company updates. Open communication channels provide clarity and enhance trust. Feedback enables growth, recognizes achievements, and empowers employees to contribute their best, fostering a positive work culture and a sense of belonging.
But traditional communications can be a tricky game of phone, text, and manual tracking for deskless shift workers, who often lack access to a desktop computer or company email. In the absence of provided digital tools, they will find other ways to communicate with their managers and co-workers, likely through unsecured channels such as WhatsApp, personal email, and social media.
Open Communication and Two-Way Feedback
Nicole Neumarker, CTO, WorkForce Software
HRTech Series, Journey into Tech Interview, May 2023
Workforce management systems provide direct messaging capabilities for two-way communication between managers and team members, and for colleagues to easily reach each other. Workers can freely ask questions, receive and share information, and stay informed—no matter where or when they are working. Instant mobile surveys gather employee feedback in the moment and make it easy for managers to then act on adaptations employees want.
Third Annual Global Experience Study, WorkForce Software
of employees reported using a company-approved mobile app
18%
Third Annual Global Experience Study, WorkForce Software
Giving deskless workers advanced visibility into their schedules allows them more control of their lives. This provides a greater sense of stability, predictability, and the means to take care of personal responsibilities while meeting their work obligations.
Plus, modern workforce management systems with fatigue management can monitor hours worked, tasks performed, breaks taken, and time-off earned. These systems can flag employees at risk of fatigue and allow managers to offer well-being programs and benefits to ensure that no worker slips through the cracks and becomes weighed down by their duties.
Concern for Their Well-Being
Mike Morini, CEO, WorkForce Software
“Mental Health at Work—Are Deskless Workers Slipping Through the Cracks?” Interview, Workplace Wellbeing Professional
Deskless workers, who are often at greater risk of poor mental health and stress than office workers, require the same level of support and resources. By investing in technology that supports employee wellbeing, business leaders can create a healthier workplace and drive success for both their business and their employees.
Low engagement:
“US Work Wellbeing 2023 Report,” Indeed, 2023
of employees with
high well-being plan to stay with employer
5x
of employees say how they feel at work matters
3x
People choose to work for employers who show a vested interest in their personal development by providing training and career growth opportunities. A demonstrated commitment to an employee’s success fosters trust, enhances job satisfaction, and creates a supportive work environment.
Digital tools are essential in this regard as they enable easy access to resources, facilitate interactive and personalized learning experiences, and promote continuous development.
Opportunities for Growth and Development
Sandra Moran, Chief Marketing & Customer Experience Officer, WorkForce Software
“The Technology Needed to Empower the Deskless Workforce,” HR News, 2023
Training both new and existing employees is essential for organizations to remain at the forefront of their industry. Fortunately, a digital workforce management solution can provide a more responsive way to continually train workers—providing easy and secure access to training materials, either via a work device or personal device, whenever and wherever the employee needs it.
of workers’ skills with be disrupted in next five years
44%
“The Future of Jobs Report,” World Economic Forum, 2023
Third Annual Global Experience Study, WorkForce Software
Connecting workers’ experiences to their digital technologies is the biggest revolution in employee experience, improving communication, satisfaction, and retention. The trust you build with employees will be positively reflected in your organization’s productivity, efficiency, and financial position.
Access to company-approved, consumer-grade apps makes employees’ working lives easier. Whether it’s booking time off in a few clicks, accessing shift scheduling on a live dashboard, asking peers for how-to help, or alerting managers to issues with the touch of a button on their mobile device, employees not only appreciate digitalization, they expect it.
Help Your Employees Manage Their Every Day
Evelyn McMullen, Research Manager, Nucleus Research
Nucleus Research WFM Technology Value Matrix 2023
WorkForce Software has been proactive in adapting to the evolving needs of employees by making substantial Investments in automation and analytics, particularly in areas such as scheduling and communication. With capabilities that include demand forecasting, schedule optimization, and support for intricate compliance regulations, WorkForce Software consistently delivers a strong solution that meets the unique requirements of its customers.
of employees report feeling frustrated due to inadequate workplace technology
91%
Survey: “9 in 10 employees are frustrated by their workforce management applications,” Freshworks
increase in productivity when frontline workers are provided with a strategic mix of technology to perform their jobs
22%
Closing the Technology Gap for Frontline Workers
“The Top 6 Things Employees Want in Their Next Job,” Gallup
“The Human Consequences of Payroll Errors,” alight
Trust is not just about delivering a product. It’s about delivering on promises. It’s about honesty, transparency, and a commitment to success. It’s about building relationships that go beyond the transactional and evolve into partnerships. It’s about ensuring the software works as promised, support is timely and competent, and your data is secure and protected.
We Take Your Trust in Us Seriously
Open and Honest Communication
Open dialogue and accountable actions define our approach. Through value-driven partnerships, we ensure your voice guides our actions throughout the lifetime of our relationship.
Our dedication to our customers’ success is foundational to everything we do. As the world changes, our customers’ evolving needs are at the forefront of our product strategy and solution investments.
Customer First Collaboration
Accurate pay and scheduling control are cornerstones to employee trust. We are the undisputed world leader in accurate pay—regardless of country, union agreement, or global operating footprint.
Enterprise-Grade Workforce Management
The WorkForce Suite, powered by Oracle Cloud Infrastructure (OCI), is one of the most reliable, performant, and secure cloud platforms available in the market today. It is ISO 27001, ISO 27017, ISO 27018, and ISO 27701 certified and EU General Data Protection Regulation (GDPR) compliant.
Reliability and Performance
We leverage the latest technologies to protect against breaches in data security. Multiple SaaS facilities located around the world with primary and disaster recovery data centers and data encryption safeguard information from unauthorized access.
Security and Data Privacy
We recognize that your success hinges on the smooth operation of our solutions. Our culture of service and commitment to customer success is what makes us stand out as valued, long-term partner. You can trust us to deliver around-the-clock support for product usage challenges.
Support
As your workforce management needs evolve, we become a trusted extension of your team, providing tailored services and expert guidance to ensure optimal utilization. This can include how to navigate compliance and policy changes, best practices for smooth system adoption, tips for timely implementation of modifications and improvements, and how to operate at peak operational efficiency.
Continuous Services
The WorkForce Software Customer Community is a place for innovation and knowledge-sharing. Engage with other workforce management leaders, access exclusive resources, and participate in vibrant discussions. Through webinars, regional user groups, and our flagship VISION conference, tap into the collective wisdom of industry experts.
Community and Networking
We’ve built lifetime trust with our customers. Let us help you do the same with your employees.
We’re With You for the Long Term
As organizations navigate an ever-changing economic environment, one prevailing story dominates the minds of business leaders as they steer their organizations toward the future—the speed of change.
Yet great leaders know this one essential truth remains constant: employees are the lifeblood of the organization. Rather than react to the unknown by cutting costs to protect themselves, market leaders remain bullish on investing in their employees for innovation and competitive advantage.
Building Trust Through Values: Your Ideal Workforce Management Partner
Open dialogue and accountable actions define our approach. Through value-driven partnerships, we ensure your voice guides our actions throughout the lifetime of our relationship.
Open and Honest Communication
Feature/functionality and quadrant position in an analyst report are important data points to consider when doing a software evaluation. Perhaps even more essential is the confidence you feel when putting your trust in a long-term partner who reflects your values and you can depend on when you need us most.
Year after year, customers rate WorkForce Software as the most trustworthy workforce management partner to do business with. From the sales cycle through your implementation and continued workforce management practice evolution, you’ll see we are a different kind of solution provider—a long-term partner focused on maximizing your value from our solutions for years to come.
Choose a Workforce Management Partner That Reflects Your Values
SoftwareReviews 2024 Emotional Footprint Report – Workforce Management Enterprise
We believe that trust is measured by the promised experiences and value we deliver to our customers and their employees, our partners, and our employees—and the commitment to work together to lead the future of the modern workforce.
Partner With the Most Trusted Workforce Management Solution Provider
A Few Customers Who Turned to Us When They Needed a Partner They Could Count On
Learn More About Our Customers
We are humbled and proud to be recognized as the #1 workforce management vendor year after year, not only from a product perspective but also as a company that our customers trust and want to do business with.
WorkForce Software Stands Out as Leading Vendor for the 10th Year Running
Get the Full Report
WorkForce Software placed in The Software Report’s Top 100 Software Companies for 2023.
Learn More
We Are Part of a Rich Partner Ecosystem Committed To Delivering Lifetime Value to Our Customers
Learn More About Modern Workforce Management from the Leader You Can Trust
Your organization’s future will be reflected in the caliber of your workforce. They will be the reason for the innovations you imagine and design, the experiences customers have with your brand, and the reason your operations run smoothly. The digital tools you put in your employees' hands, when and where they work, will play an important role in their success.
Trust in Our Future of Work
Is your legacy application provider ending support for your current solution?
Are your workforce management needs not what they were a few years ago?
If you answered yes to any of these questions, now could be your time for change. Evaluate your workforce management needs, explore the most innovative solutions available, and build a new relationship with a trusted partner—one that has both your organizational and employee interests at heart.
Delivering the Most Advanced Workforce Management Solutions Is the Only Thing We Do!
WorkForce Software is a pioneer as the only global provider of modern workforce management software with integrated employee communications. Enterprise-grade and future-ready, the WorkForce Suite will adapt to your organization’s needs—no matter how unique your pay rules, labor regulations, and scheduling—while delivering a breakthrough employee experience at the time and place work happens.
As a best-of-breed solution provider, we’re designed to work with the leading HCM suite providers to easily integrate and share data between the WorkForce Suite and your other business critical systems, including HCM and ERP platforms. We’ve successfully connected to hundreds of solution providers for payroll, core HR, operations, access control, and more.
At WorkForce Software, we’re not just offering a product. We’re offering a long-term partnership with a commitment to you and your employees.
What does trust look like? It looks like WorkForce Software.
The Essential Guide to Selecting Workforce Management Software
The workplace has changed—your solutions should too. Use the most current and complete information to make the best choice for your employees and your organization.
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Our Customer Value experts are ready to work with you to build a business case that gains alignment by painting a vision for change rooted in value drivers important to your organization.
Build Your Case With a Personalized Value Assessment
Costs the average use firm
$30
million
of employees reported providing feedback either once a year or never
23%
80%
of the global GDP lost
9%
what low engagement costs the global economy
of employees receive this training option from their organization
22%
of employees would prefer to receive training and information via mobile phone
55%
2023 Info-Tech Buyer Experience Report for WorkForce Software
Rated #1 for trust and value, see why leading brands have entrusted their employees’ work experiences with us.
We’re working to earn the right to be the last workforce provider you ever need.
Security Protects
Love
Respectful
Integrity
Trustworthy
Reliable
Fair
Continually Improving
critical factor
64%
priority
#1
When accepting a new job, pay and benefits are:
In the Words of Our Customers
See What Drives Our Employees to Make a Difference for You and Each Other
See More Here
Are your legacy systems and manual processes inhibiting your ability to scale and be agile?
Start With the #1 Trusted Solution Provider
Workers want more schedule control, clarity, consistency, and visibility, often listing these as more important than compensation. While most office workers enjoy access to flexible or hybrid working, deskless employees too often miss out on this benefit due to the nature of work that a dispersed, frontline workforce performs.
Scheduling deskless workers is an intricate process that often must consider employee skills, certifications, union rules, regulations, and more. Without access to “real-time hours worked” provided by digitization, schedulers can struggle to juggle those considerations—which can lead to costly errors and compliance issues. That lack of real-time information also means there’s no straightforward way to give employees more control over their schedules.
Schedules
Third Annual Global Experience Study, WorkForce Software
receive schedules one week in advance or less
62%
experience changes in shift patterns weekly
65%
Employees want to know that their opinions and concerns are valued—and they want to stay informed of important company updates. Open communication channels provide clarity and enhance trust. Feedback enables growth, recognizes achievements, and empowers employees to contribute their best, fostering a positive work culture and a sense of belonging.
But traditional communications can be a tricky game of phone, text, and manual tracking for deskless shift workers, who often lack access to a desktop computer or company email. In the absence of provided digital tools, they will find other ways to communicate with their managers and co-workers, likely through unsecured channels such as WhatsApp, personal email, and social media.
Feedback
of employees reported using a company-approved mobile app
18%
Third Annual Global Experience Study, WorkForce Software
Giving deskless workers advanced visibility into their schedules allows them more control of their lives. This provides a greater sense of stability, predictability, and the means to take care of personal responsibilities while meeting their work obligations.
Plus, modern workforce management systems with fatigue management can monitor hours worked, tasks performed, breaks taken, and time-off earned. These systems can flag employees at risk of fatigue and allow managers to offer well-being programs and benefits to ensure that no worker slips through the cracks and becomes weighed down by their duties.
Well-Being
“US Work Wellbeing 2023 Report,” Indeed, 2023
Low engagement:
of employees with high well-being plan
to stay with employer
89%
of employees say how they feel at work matters
90%
People choose to work for employers who show a vested interest in their personal development by providing training and career growth opportunities. A demonstrated commitment to an employee’s success fosters trust, enhances job satisfaction, and creates a supportive work environment.
Digital tools are essential in this regard as they enable easy access to resources, facilitate interactive and personalized learning experiences, and promote continuous development.
Growth
of workers’ skills with be disrupted in next five years
44%
Connecting workers’ experiences to their digital technologies is the biggest revolution in employee experience, improving communication, satisfaction, and retention. The trust you build with employees will be positively reflected in your organization’s productivity, efficiency, and financial position.
Access to company-approved, consumer-grade apps makes employees’ working lives easier. Whether it’s booking time off in a few clicks, accessing shift scheduling on a live dashboard, asking peers for how-to help, or alerting managers to issues with the touch of a button on their mobile device, employees not only appreciate digitalization, they expect it.
Survey: “9 in 10 employees are frustrated by their workforce management applications,” Freshworks
of employees report feeling frustrated due to inadequate workplace technology
91%
Experience
Learn More
WorkForce Software placed in The Software Report’s Top 100 Software Companies for 2023.
Get the Full Report
WorkForce Software Stands Out as Leading Vendor for the 10th Year Running
We are humbled and proud to be recognized as the #1 workforce management vendor year after year, not only from a product perspective but also as a company that our customers trust and want to do business with.
of employees would choose to work for an employer who regularly asked for feedback over one who did not
$8.8
trillion
90%
89%
State of the Global Workplace 2023 Report, Gallup, 2023