Info-Tech Releases 2022 Buyer Experience Report for WorkForce Software
Buyers Rate WorkForce Software
#1 for Value and Service
SoftwareReviews (powered by Info-Tech) have released their Buyer Experience Report for 2022. Here they’ve asked real users what they think about using WorkForce Software, and we’re pleased to share that our customers find high value and satisfaction in our solutions.
Each year, SoftwareReviews issues this report to surface the key elements that every prospective buyer should review and understand prior to selecting a software provider. Their goal is to assist enterprises looking to invest in these solutions by going much deeper than features and price to provide a detailed understanding of the relationship, negotiations and value drivers of the solution.
Let’s take a look at some of the key findings they discovered about WorkForce Software!
90% Of Customers Say They Love Using WorkForce Software
2022 Info-Tech Buyer Experience Report for WorkForce Software
Read the full report to learn what users really think about using WorkForce.
Read More
RESEARCH
A Strong Product Tied to Immediate Value
Say Product Value Outweighs Cost
Satisfied with Breadth
of Features
79%
79%
The Importance of a Successful Implementation
Our Usability and Support Drive ROI
82%
Satisfied with Ease of Use
Satisfied with Availability and Quality of Training
79%
Satisfied with Ease of IT Administration
79%
Satisfied with Vendor Support
75%
The greatest complement we can receive from our customers is that they are realising value from the investment they’ve made in our solutions. Every employee at WorkForce Software is strongly committed to doing our part to ensure we are delivering the most advanced workforce management solutions that our customers can trust.
At WorkForce Software, putting our customers first is a core value—and makes us stand out as a valued, long-term partner dedicated to their success. Our customers include complex, global, enterprise organisations with large, diverse employee groups and their needs have a strong influence on our product strategy and solution investments.
We operate within a large ecosystem so you can easily integrate and share data between the WorkForce Suite and your business-critical systems. That includes a deep bench of System Integrator partners with a strong Workforce Suite practice, implementation experience and knowledge of customer operating environments as part of an HR digital transformation.
WorkForce Software is not just rated #1 for all the reasons above; we make our solutions easy to use. By providing quality training and service support whenever its needed, we get your team adopted and adapted quickly and efficiently so the WorkForce Suite can quickly deliver value returns.
Choosing a workforce management platform is a big decision. Why not invest in the solution that is highly rated and consistently recommended by current users? When you see how much users enjoy using our solutions daily and how important they are for the continued success of enterprises managing large, diverse workforces, the decision becomes clear. This Buyer’s Experience Report showcases all the value and satisfaction that we have brought to other organisations.
Read the full Info-Tech WorkForce Software Buyer Experience Report for more details on what WorkForce can do for your organisation.
Experience the Difference That Only a Purpose-Built Workforce Management Solution Offers
Learn More
Our modern cloud solution helps optimise performance and deliver a breakthrough employee experience.
Meet the Best-of-Breed
WorkForce Suite
See Why
We’re ranked #1 workforce management vendor for the 5th year in a row!
Info-Tech Ranks WorkForce Software
Best in 2022
— Amanda D, End User of Application, Human Resources
A software you can trust.
of customers say they love
using our software
90%
86%
96%
88%
say we are critical to their organisation’s success
are planning to renew
their license with us
are likely to recommend us to others
Service
Experience
“Quality and effectiveness
of service”
“Respect, competence
and good service matter”
82
+
Negotiation and
Contract Experience
“A vendor who’ll work with – not against – your interests”
“Collaborating and cooperating to establish the best contract”
73
+
Conflict Resolution Experience
“Handling disagreements reasonably, fairly and amiably”
“Professionalism providing
peace of mind”
91
+
-100
+100
Leverages Incumbent Status
Appreciates Incumbent Status
Satisfied with Quality
of Features
79%
Satisfied with Product Strategy
76%
The SoftwareReviews Word Cloud aggregates the most commonly experienced sentiments held by WorkForce Suite users based on the data collected within the Emotional Footprint. At a glance, it helps evaluate the vendor-client relationship and product effectiveness.
WorkForce Suite Word Cloud
SECURITY PROTECTS
ALTRUISTIC
PERFORMANCE ENHANCING
TRANSPARENT
LOVE
RESPECTFUL
GENEROSITY
INTEGRITY
TRUSTWORTHY
CRITICAL
EFFICIENT
SAVES TIME
UNIQUE FEATURES
CLIENT'S INTEREST FIRST
HELPS INNOVATE
INSPIRING
CLIENT FRIENDLY POLICIES
CARING
RELIABLE FAIR
EFFECTIVE
FRIENDLY NEGOTIATION
OVERLY DELIVERED
ENABLES PRODUCTIVITY
CONTINUALLY IMPROVING
of users were satisfied with WorkForce’s implementation
80%
78%
77%
were satisfied with the ease of data integration from previous systems
reported satisfaction with the ease of customisation WorkForce offers
Testimonials
“WorkForce Software helps us to get real-time data that reflects the dynamic environment in a large manufacturing company while reducing related administration for users.”
“Stress levels for our employees have gone down because they’re easily recording their work times.”
“With Workforce Software, we have better visibility over our large vacation banks, HR and payroll teams spend less time on admin and employees have quicker turnaround and higher satisfaction with mobile time entry.”
ATS Automation
Testimonials
“With the software system fully in place across all homes, we have found that staff are better able to view their rosters, report their time and managers have access to reports that help in their work.”
“WorkForce Absence Compliance Tracker (ACT) tracks intermittent leave hours with precision and provides real-time reporting into how these absences affect an employee’s accrual balances and work roster.”
“Arch Resources chose WorkForce Software, because the WorkForce Suite offered new functionality that we wanted to add to our organisation, like automating time-off balances, employee self-services and FLSA compliance.”
ATS Automation
Testimonials
“There really were no major challenges in the [WorkForce Software] implementation. It was a very seamless process.“
"WorkForce Software has allowed Denver Public Schools to implement pay policy changes that make us more efficient and effective and has greatly improved the user experience for our employees.”
ATS Automation
Testimonials
"Throughout the process, the WorkForce Software team provided expert mentoring and guidance, supporting us in every way possible. The result was a faster, more cost-efficient implementation.”
“We were looking for a partner and not just a service; we felt that the focus on partnership was important across the board. We wanted something that was user friendly, intelligent, cloud-based and something that could integrate with payroll and preferably have location matching in an app function.”
"The WorkForce system is the best that I have seen for the simplicity and the user friendliness that it brings.”
ATS Automation
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Weak
Strong
Negative
Positive
SoftwareReviews (powered by Info-Tech) have released their Buyer Experience Report for 2022. Here they’ve asked real users what they think about using WorkForce Software, and we’re pleased to share that our customers find high value and satisfaction in our solutions.
Each year, SoftwareReviews issues this report to surface the key elements that every prospective buyer should review and understand prior to selecting a software provider. Their goal is to assist enterprises looking to invest in these solutions by going much deeper than features and price to provide a detailed understanding of the relationship, negotiations, and value drivers of the solution.
Let’s take a look at some of the key findings they discovered about WorkForce Software!
Read More
2022 Info-Tech Buyer Experience Report for WorkForce Software
Read the full report to learn what users really think about using WorkForce.
90% of customers say they love using WorkForce Software
RESEARCH
Info-Tech Releases 2022
Buyer Experience Report
for WorkForce Software
+
82
Negotiation and
Contract Experience
“A vendor who’ll work with – not against –
your interests”
“Collaborating and cooperating to establish
the best contract”
+
91
Conflict Resolution Experience
“Handling disagreements reasonably, fairly,
and amiably”
“Professionalism providing peace of mind”
+
73
Service
Experience
“Quality and effectiveness of service”
“Respect, competence, and good service matter”
of users were satisfied with WorkForce’s implementation
80%
78%
77%
were satisfied with the ease of data integration from previous systems
reported satisfaction with the ease of customization WorkForce offers
Learn More
Our modern cloud solution helps optimize performance and deliver a breakthrough employee expereience.
Meet the Best-of-Breed
WorkForce Suite
See Why
We’re ranked #1 workforce management vendor for the 5th year in a row!
Info-Tech Ranks WorkForce Software Best in 2022
Get the Full Report
Info-Tech Ranks WorkForce Software Best in 2022 SoftwareReviews
Data Quadrant Report for 5th Year
Workforce Management – Enterprise
Get the Full Report
Info-Tech Ranks WorkForce Software Best in 2022 SoftwareReviews
Data Quadrant Report for 5th Year
Workforce Management – Enterprise
“With WorkForce Suite and its usability, it’s really been easy for us to promote the idea of being a fan of the systems we use and the benefits they bring to employees.”
“With WorkForce Suite and its usability, it’s really been easy for us to promote the idea of being a fan of the systems we use and the benefits they bring to employees.”