Info-Tech Releases 2023
Buyer Experience Report
for WorkForce Software
97% of customers experience
high value and plan to renew
SoftwareReviews (powered by Info-Tech) have released their Buyer Experience Report for 2023. Here they’ve asked real users what they think about using WorkForce Software, and we’re pleased to share that our customers find high value and satisfaction in our solutions.
Each year, SoftwareReviews issues this report to surface the key elements that every prospective buyer should review and understand prior to selecting a software provider. Their goal is to assist enterprises looking to invest in these solutions by going much deeper than features and price to provide a detailed understanding of the relationship, negotiations, and value drivers of the solution.
Let’s take a look at some of the key findings they discovered about WorkForce Software!
Satisfaction Speaks Volumes: 97% of Customers Will Renew
2023 Info-Tech Buyer Experience Report for WorkForce Software
See all the findings to learn what users really think about using WorkForce.
Read More
RESEARCH
A Strong Product Tied to Immediate Value
Say Product Value Outweighs Cost
Satisfied with Breadth
of Features
79%
77%
The Importance of a Successful Implementation
Our Usability and Support Drive ROI
80%
Satisfied with Ease of Use
Satisfied with Availability and Quality of Training
80%
Satisfied with Ease of IT Administration
78%
We care deeply about our customers’ success, from their first interactions with our sales team to on-going assistance from our support and customer success groups. Our commitment is to keep their trust by continuing to innovate our solutions and increasing the value every customer receives from our modern workforce management solutions.
At WorkForce Software, putting our customers first is a core value—and makes us stand out as a valued, long-term partner dedicated to their success. Our customers include complex, global, enterprise organizations with large, diverse employee groups and their needs have a strong influence on our product strategy and solution investments.
We operate within a large ecosystem so you can easily integrate and share data between the WorkForce Suite and your business-critical systems. That includes a deep bench of System Integrator partners with a strong WorkForce Suite practice, implementation experience, and knowledge of customer operating environments as part of an HR digital transformation.
WorkForce Software is not just rated #1 for product reliability; we make our solutions easy to use. By providing quality training and service support whenever it's needed, we get your team adopted and adapted quickly and efficiently so the WorkForce Suite can quickly deliver valued returns.
Year after year, customers rate WorkForce Software as the most trustworthy workforce management partner to do business with. From the sales cycle through your implementation and continued workforce management practice evolution, you’ll see we are a different kind of solution provider—a long-term partner focused on maximizing your value from our solutions for years to come.
Read the full Info-Tech WorkForce Software Buyer Experience Report which showcases all the value and satisfaction that we have brought to other organizations.
Building Trust Through Values: Your Ideal Workforce Management Partner
Request a Demo
Get a personalized demonstration of
the WorkForce Suite.
See the Most Trusted Workforce Management Solution
See Why
Discover the hidden costs of an outdated workforce management tool.
The Cost of Waiting to Act
is Greater Than You Think
— Sanjeet K, IT Leader or Manager, Information Technology
WorkForce Suite supports every pay rule, every compliance requirement, and every unique agreement across your entire employee population.
of customers say we are critical to their success
89%
97%
84%
85%
are planning to renew their license
love using our software
are likely to recommend us
Satisfied with Quality
of Features
76%
The SoftwareReviews Word Cloud aggregates the most commonly experienced sentiments held by WorkForce Suite users based on the data collected within the Emotional Footprint. At a glance, it helps evaluate the vendor-client relationship and product effectiveness.
WorkForce Suite Word Cloud
RESPECTFUL
GENEROSITY
of users were satisfied with WorkForce’s implementation
78%
75%
74%
were satisfied with the ease of data integration from previous systems
reported satisfaction with the ease of customization WorkForce offers
Weak
Strong
Negative
Positive
SoftwareReviews (powered by Info-Tech) have released their Buyer Experience Report for 2022. Here they’ve asked real users what they think about using WorkForce Software, and we’re pleased to share that our customers find high value and satisfaction in our solutions.
Each year, SoftwareReviews issues this report to surface the key elements that every prospective buyer should review and understand prior to selecting a software provider. Their goal is to assist enterprises looking to invest in these solutions by going much deeper than features and price to provide a detailed understanding of the relationship, negotiations, and value drivers of the solution.
Let’s take a look at some of the key findings they discovered about WorkForce Software!
Read More
2022 Info-Tech Buyer Experience Report for WorkForce Software
Read the full report to learn what users really think about using WorkForce.
90% of customers say they love using WorkForce Software
RESEARCH
Info-Tech Releases 2023
Buyer Experience Report
for WorkForce Software
of users were satisfied with WorkForce’s implementation
80%
78%
77%
were satisfied with the ease of data integration from previous systems
reported satisfaction with the ease of customization WorkForce offers
Learn More
Our modern cloud solution helps optimize performance and deliver a breakthrough employee expereience.
Meet the Best-of-Breed
WorkForce Suite
See Why
We’re ranked #1 workforce management vendor for the 5th year in a row!
Info-Tech Ranks WorkForce Software Best in 2022
RELIABLE
ENABLES PRODUCTIVITY
SECURITY PROTECTS
OVER DELIVERED
PERFORMANCE ENHANCING
CLIENT FRIENDLY POLICIES
CRITICAL
FAIR
INSPIRING
SAVES TIME
TRUSTWORTHY
EFFICIENT
UNIQUE FEATURES
LOVE
TRANSPARENT
HELPS INNOVATE
CARING
ALTRUISTIC
EFFECTIVE
INTEGRITY
CLIENT'S INTEREST FIRST
CONTINUALLY IMPROVING
APPRECIATES INCUMBENT STATUS
— Claire N, End User of Application, Finance
With WorkForce Software, it has been perfection redefined and it has helped us almost double productivity. For this, I recommend it.
— Rachel S, Business Leader or Manager, Operations
What are you waiting for? If you are in a need of a solution to resolve workforce management issues, you need to look into how this product will benefit your business and your workforce.
Product Feature Satisfaction
Absence Management
Attendance Management and Policies
Rate Policies
Time Capture Physical
Time Capture Virtual
Workforce Planning and Forecasting
Workforce Scheduling
0%
20%
40%
60%
80%
100%
— Jim T, IT Leader or Manager, Information Technology
Integrated solution spanning time & absence, and advanced schedule & shift management.
— Meredith S, Business Leader or Manager, Information Technology
Stability of the system overall.
— Donna A, Business Leader or Manager, Information Technology
It enables you to monitor workers' time on every project…from anywhere in the world. Every task is customizable to suit project requirements. It provides powerful insights to determine how many hours are required to do a project. It offers a dashboard with online time sheets.
What Users Love Best
— Rachel S, Business Leader or Manager, Operations
The implementation phase is fully supported by a great team of people and it doesn't stop there. There is continuous support from account management level through to 24 hour support. As the norm in the workplace moves to cloud-based platforms, WorkForce provides solutions that are accessible by all skill levels which really is just an added bonus!
What Users Love Best
What Users Love Best
— Richard C, IT Development, Integration, and Administration, Information Technology
Whether using it on a desktop, browser, or mobile device, users are able to quickly record their time, request vacation days, and select different accounting streams, depending on the work they're doing. It couldn't be more simple to use. That's by far the best thing about WorkForce.
— Claire N, End User of Application, Finance
My favorite aspect is probably the fact that WorkForce Software is easy to use. I also like the ease of customization thanks to a great UI. The tool makes it easy to manage the team and ensure productivity.
— Cherie W, Business Leader or Manager, Human Resources
WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximize the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.
— Sanjeet K , IT Leader or Manager, Information Technology
WorkForce Suite supports every pay rule, every compliance requirement, and every unique agreement across your entire employee population.
— Sanjeet K , IT Leader or Manager, Information Technology
WorkForce Suite supports every pay rule, every compliance requirement, and every unique agreement across your entire employee population.
100%
0%
Workforce Scheduling
Workforce Planning and Forecasting
Time Capture Virtual
Time Capture Physical
Rate Policies
Attendance Management and Policies
Absence Management
Product Feature Satisfaction
20%
40%
60%
80%
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
What Users Love Best
— Sanjeet K, IT Leader or Manager, Information Technology
WorkForce Suite supports every pay rule, every compliance requirement, and every unique agreement across your entire employee population.
— Donna A, Business Leader or Manager, Information Technology
It enables you to monitor workers' time on every project…from anywhere in the world. Every task is customizable to suit project requirements. It provides powerful insights to determine how many hours are required to do a project. It offers a dashboard with online time sheets.
PERFORMANCE ENHANCING
CLIENT FRIENDLY POLICIES
LOVE
FAIR
INTEGRITY
TRUSTWORTHY
RELIABLE
ENABLES PRODUCTIVITY
CONTINUALLY IMPROVING
ALTRUISTIC
TRANSPARENT
CRITICAL
EFFICIENT
UNIQUE FEATURES
CLIENT'S INTEREST FIRST
EFFECTIVE
APPRECIATES INCUMBENT STATUS
OVERLY DELIVERED
INSPIRING
CARING
SAVES TIME
HELPS INNOVATE
— Donna A, Business Leader or Manager, Information Technology
Stability of the system overall.
SECURITY PROTECTS
— Donna A, Business Leader or Manager, Information Technology
It enables you to monitor workers' time on every project…from anywhere in the world. Every task is customizable to suit project requirements. It provides powerful insights to determine how many hours are required to do a project. It offers a dashboard with online time sheets.
What Users Love Best
— Rachel S, Business Leader or Manager, Operations
It enables you to monitor workers' time on every project…from anywhere in the world. Every task is customizable to suit project requirements. It provides powerful insights to determine how many hours are required to do a project. It offers a dashboard with online time sheets.
What Users Love Best
— Cherie W, Business Leader or Manager, Human Resources
WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximize the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.
— Cherie W, Business Leader or Manager, Human Resources
WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximize the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.