It’s the Right Time to Evaluate Your Alternatives
Over the past few years, organisations have accelerated their digital transformation initiatives and begun to rethink their workplace practices in the face of new employee expectations. Today’s workers want more — rostering flexibility, information on demand, learning opportunities and connections to their employers and each other.
Modern workforce management solutions allow organisations to meet the demands of new generations of workers while optimising operational performance and meeting business and financial goals.
This guide helps you identify and address your evolving workforce management needs in the context of business challenges, regulatory changes and worker expectations. It helps you examine your operational and employee requirements, select a modern workforce management solution and understand the implications of implementation.
Getting the Most Value From Your People for
Your Organization
Experience the Difference With Best-of-Breed Modern Workforce Management
Your workforce management software is critical to efficiently running your organisation. Changing it is no small task, so it’s important to take time to consider why you need to change as you evaluate your options.
The Top Three Reasons for Changing
Your Workforce Management Software
If your current workforce management solution is being discontinued, it's crucial to compare at least two alternative options thoroughly. Even if offered by the same vendor, evaluate whether they meet your requirements. Implementing a new system requires learning for administrators, managers and employees. The alternative solution should enhance labour optimisation, productivity, employee experience and compliance. When changing your workforce management system, reconsider user training and adopting new capabilities to improve employee retention.
Your Legacy Application Provider is Ending Support for Your Current Solution
#3 Agile Scalability
#2 Evolving Needs
#1 Product Sunset
It may be a long time since you bought your current workforce management solution, and even though it met your needs when you selected it, your requirements have likely changed. Regulations and the pace of regulatory change have increased. Unions have been formed within organisations, including companies not previously unionised and who are now dealing with complex union rules. The balance of power between employers and employees has also shifted in the face of labour shortages, requiring that companies do more to improve employee experiences.
Your Workforce Management Needs Aren't What They Were a Few Years Ago
When frontline workers are provided a thoughtful and strategic mix of technology to perform their jobs, productivity increases 22%.
(Deloitte)
22%
Your company may have grown a lot since you started. In the early years, you could get by with manual processes and static homegrown applications, but those no longer scale or enable operational agility. There are simply too many complexities to manually optimise your workforce management operations. The risks of expensive errors and noncompliance are too high, and the costs associated with inefficiencies could be negatively affecting the bottom line.
Your Legacy Systems and Manual Processes Aren’t Agile or Scalable
A fully modern workforce management system provides a comprehensive set of capabilities for improving employee experience and driving operational excellence.
What to Look for in a Modern Workforce Management Solution
Labour Optimisation
Eliminates manual labour management practices and enables you to optimise the use of your workforce and leverage the right people with the right skills at the right time. Enables intelligent planning to match labour supply with the optimal labour needed to meet current demand. Reduces manual work with digital assistants and automation.
Provides labour forecasting and time-tracking technology that aligns company requirements with employee data, such as personal leave, availability hours and skill level. Optimises staffing outcomes while delivering employee benefits, such as flexible rostering and smart communications between managers and employees integrated into the flow of work.
Increased Operational Efficiency and Productivity
Enables compliance across multiple countries no matter how unique the pay rules, labour regulations, rosters or policies. Allows employees and managers to adapt rapidly to changing rosters while meeting federal, state and union compliance requirements. Offers proactive notifications to alert key stakeholders to time-sensitive issues, such as unplanned overtime and last-minute rostering needs.
Compliance
Goes beyond simple chat systems to integrated workflow-driven communications that leverage data, advanced analytics and automation in real time and in the flow of work. Enables employees, co-workers and their managers to adapt and communicate quickly through mobile devices.
Digitised Communications
Offers predictive analytics and insights to enable proactive actions. Allows for the monitoring, comparison and assessment of data generated across employee populations, locations and divisions to discover best practices and accelerate adoption.
Proactive, Data-based Decision Making
Gives employees more independence and flexibility by enabling them to autonomously swap shifts and makes it simple for managers to see whether shift requests are feasible. Fosters a sense of community and collaboration.
Peer-to-peer Communications
Offers global protection against any breaches in data security. Includes multiple co-located global SaaS facilities with primary and disaster recovery data centers and data encryption to safeguard information from unauthorised access.
Secure Data and Privacy Protection
Whether your legacy application provider is no longer supporting your current technology, or your current solution no longer meets your needs and requirements, best practice is to evaluate a few alternatives.
Resources for Evaluating Vendors and Solutions
WorkForce Software is the only global provider of modern workforce management solutions with smart, integrated employee communications. Our software leverages data, advanced analytics and automation in real time to create personalised experiences in the flow of work, so you and your employees can respond and adapt quickly with the ease of use of a favourite personal app.
Enterprise-grade and future-ready, the WorkForce Suite adapts to your organisation’s needs—no matter how unique your pay rules, labour regulations and rostering requirements are—while delivering a breakthrough employee experience at the time and place work happens.
Why You Should Consider WorkForce Software
At WorkForce Software, our sole focus is on developing modern workforce management solutions to better enable enterprise organisations with large teams of deskless shift workers. Our best-of-breed software stands out for its capabilities, usability, security and overall value to our customers, because, unlike other vendors, delivering the most advanced workforce management solutions is the only thing we do.
The ROI achieved through best-of-breed systems exceeds the cost savings of HCM suite implementations alone by optimising labour spending, boosting productivity, reducing payroll leakage and keeping employees engaged and in their roles.
Modern Workforce Management Boosts ROI
A$18.13
For Every Dollar
Invested
A Nucleus Research 2022 survey on workforce management satisfaction found that standalone workforce management platforms show a return of A$18.13 for every dollar invested.
We care deeply about our customers’ success, from their first interactions with our sales team to on-going assistance from our support and customer success groups. Our commitment is to keep their trust by continuing to innovate our solutions and increasing the value every customer receives from our modern workforce management solutions.
When Our Customers Win, We Win
We are humbled and proud to be recognised as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Awards and Recognitions
Learn More
Get the Full Report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality and usability of our solutions.
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Our partnership approach is integral to delivering a lifetime of value to our customers.
Our Partners
WorkForce Software can help you assess your workforce management needs and recommend a solution that’s tailored to your workforce environment and aligns with your present and future business goals. We’ll ensure you get the best option for modern workforce management and make the most of the effort required to move to a new system.
Work With the #1 Leader in Modern Workforce Management
* To view the full list of source attributions, download the guide
The Essential Guide to Selecting Workforce Management Software
Use the most current and complete information to make the best choice for your employees and your organisation
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Request for Proposal (RFP) Template
The provided group of resources is valuable for several reasons. It offers diverse perspectives for comprehensive analysis, facilitates learning and skill development, promotes creativity and innovation and ensures adaptability in a changing landscape.
Access to a range of resources fosters well-rounded decision-making and problem-solving, enables intellectual growth, sparks creativity and keeps individuals updated and competitive.
Resources
Helps you think through your workforce management needs and requirements
Gartner Market Guide for Workforce Management Applications
5
Offers key findings that help you determine your workforce management needs
Nucleus Research Workforce Management Satisfaction Survey 2022
6
Outlines the views of customers who use workforce management solutions, both standalone and bundled with a Human Capital Management suite
Systems Integrators List
Provides a network of workforce experts you can talk with about your requirements
Guide to Running an Effective Demo Evaluation Process
Provides best-practice tips on how to get the most out of your demo evaluation process
Business Value Scorecard
Lets you compare cloud-based workforce management solutions so you can assess the potential impact on efficiency, productivity, and cost savings
Doing a detailed evaluation using focused checklists will give you a deep understanding of the business and technical value a given solution and vendor provides.
WorkForce Software has curated a set of checklists for every evaluation you conduct so you can be sure of making an informed decision about which workforce management solution will support your organisation now and in the future.
Checklists
• Business Value
• Innovation
• Trusted Advisor
• Future Readiness
Checklists for Evaluating Shortlisted Vendors and Solutions
• Business Value
• Innovation
• Future Readiness
• Vendor Partnership
Checklists for Starting Your Evaluations
Service
Experience
“Quality and effectiveness
of service”
“Respect, competence,
and good service matter”
82
+
Negotiation and
Contract Experience
“A vendor who’ll work with –
not against – your interests”
“Collaborating and cooperating to establish the best contract”
73
+
Conflict Resolution
Experience
“Handling disagreements reasonably, fairly and amiably”
“Professionalism providing
peace of mind”
91
+
-100
+100
Leverages Incumbent Status
Appreciates Incumbent Status
are planning to renew
their license with us
97%
say we are critical to their organisation’s success
89%
of customers say they love
using our software
84%
Our Technology Partners
Our Systems Integrator Partners
Download Your Evaluation Checklists
Request Your Personalised Assessment
X
X
X
View WorkForce Software's Awards and Recognitions
The Workplace Has Changed—Your Solutions Should Too
Implementing dedicated solutions for modern workforce management can decrease turnover by 30 to 60 percent.
(Nucleus Research WFM Satisfaction Survey)
See All the User Ratings in Info-Tech WorkForce Software Buyer’s Experience Report
WorkForce Software operates within a large ecosystem so you can easily integrate and share data between us and your other business critical systems, including HCM and ERP platforms, and hundreds of solution providers for payroll, core HR and more.
WorkForce Software’s application expert services includes a deep bench of System Integrator partners with a strong WorkForce Suite practice, implementation experience and knowledge of customer operating environments as part of an HCM transformation.
Our Customer Value experts can work with you and your key stakeholders to make a compelling business case for change.
Submit Your RFP
If you’re clear on your needs and goals, we look forward to designing a solution that meets all the requirements of your RFP.
30%
60%
of customers say they love
using our software
say we are critical to their organisation’s success
are planning to renew
their license with us
90%
86%
96%
+
73
Negotiation and
Contract Experience
“A vendor who’ll work with – not against –
your interests”
“Collaborating and cooperating to establish
the best contract”
+
91
Conflict Resolution Experience
“Handling disagreements reasonably, fairly
and amiably”
“Professionalism providing peace of mind”
+
82
Service
Experience
“Quality and effectiveness of service”
“Respect, competence and good service matter”
-100
+100
Leverages Incumbent Status
Appreciates Incumbent Status
Learn More
The Software Report’s Top 100 Software Companies: WorkForce Software is honoured to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn More
The Software Report’s Top 100 Software Companies: WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn More
Using data collected from real end-users, see why 97% realise high value in our solutions and plan to renew.
#1 Most Trusted Workforce Management Solution Vendor
97%
Using data collected from real end-users, see why 97% realise high value in our solutions and plan to renew.
#1 Most Trusted Workforce Management Solution Vendor
Learn More
By 2026, 75% of global midsize and large enterprises will have invested in a cloud-deployed human capital management (HCM) suite for administrative HR and talent management (TM), but will still need to use other solutions for 20% to 30% of their HR requirements.
(Gartner)
75%
20%
30%
By 2026, 75% of global midsize and large enterprises will have invested in a cloud-deployed human capital management (HCM) suite for administrative HR and talent management (TM), but will still need to use other solutions for 20% to 30% of their HR requirements.
(Gartner)
75%
20%
30%