It’s the Right Time to Evaluate Your Alternatives
Over the past few years, organizations have accelerated their digital transformation initiatives and begun to rethink their workplace practices in the face of new employee expectations. Today’s workers want more — scheduling flexibility, information on demand, learning opportunities, and connections to their employers and each other.
Modern workforce management solutions allow organizations to meet the demands of new generations of workers while optimizing operational performance and meeting business and financial goals.
This guide helps you identify and address your evolving workforce management needs in the context of business challenges, regulatory changes, and worker expectations. It helps you examine your operational and employee requirements, select a modern workforce management solution, and understand the implications of implementation.
Employers of Choice Win the Battle for Talent
Without the right people, it’s not possible for an organization to succeed. To attract and retain the talent required to thrive and grow, they must become an employer of choice that offers workers:
• Greater work-life balance
• Increased scheduling flexibility and control
• Improved training opportunities and enablement
• A mechanism for real-time feedback at the time work
is happening
Organizations that win the competition for labor adopt modern workforce management software that improves employee experience and engagement, increases productivity, and ultimately boosts operational efficiency and financial performance.
Getting the Most Value From Your People for
Your Organization
Experience the Difference With Best-of-Breed Modern Workforce Management
less likely to search for a
new job
69%
Compared with employees who feel their well-being is neglected, employees who feel cared for are :
1
less likely to report
experiencing burnout
71%
more likely to be
engaged at work
3x
higher productivity
(production records and
evaluations)
14%
higher productivity (sales)
18%
higher profitability
23%
A 2022 Gallup report found that compared with bottom-quarter teams, highly engaged employees yielded:
2
Your workforce management software is critical to efficiently running your organization. Changing it is no small task, so it’s important to take time to consider why you need to change as you evaluate your options.
The Top Three Reasons for Changing
Your Workforce Management Software
If your current workforce management solution is being discontinued, it's crucial to compare at least two alternative options thoroughly. Even if offered by the same vendor, evaluate whether they meet your requirements. Implementing a new system requires learning for administrators, managers, and employees. The alternative solution should enhance labor optimization, productivity, employee experience, and compliance. When changing your workforce management system, reconsider user training and adopting new capabilities to improve employee retention.
Your Legacy Application Provider is Ending Support for Your Current Solution
#3 Agile Scalability
#2 Evolving Needs
#1 Product Sunset
It may be a long time since you bought your current workforce management solution, and even though it met your needs when you selected it, your requirements have likely changed. Regulations and the pace of regulatory change have increased. Unions have been formed within organizations, including companies not previously unionized and who are now dealing with complex union rules. The balance of power between employers and employees has also shifted in the face of labor shortages, requiring that companies do more to improve employee experiences.
Your Workforce Management Needs Aren't What They Were a Few Years Ago
By 2025, 80% of large enterprises with hourly paid workers will have invested in workforce management solutions to support employee experience and/or digital workplace initiatives.
(Gartner)
80%
75%
Your company may have grown a lot since you started. In the early years, you could get by with manual processes and static homegrown applications, but those no longer scale or enable operational agility. There are simply too many complexities to manually optimize your workforce management operations. The risks of expensive errors and noncompliance are too high, and the costs associated with inefficiencies could be negatively affecting the bottom line.
Your Legacy Systems and Manual Processes Aren’t Agile or Scalable
By 2025, 75% of global midmarket and large enterprises will have invested in a cloud deployed HCM suite, but will still need to source 20-30% of their HR requirements (including WFM) from other solutions.
(Gartner)
A fully modern workforce management system provides a comprehensive set of capabilities for improving employee experience and driving operational excellence.
What to Look for in a Modern Workforce Management Solution
Labor Optimization
Eliminates manual labor management practices and enables you to optimize the use of your workforce and leverage the right people with the right skills at the right time. Enables intelligent planning to match labor supply with the optimal labor needed to meet current demand. Reduces manual work with digital assistants and automation.
Provides labor forecasting and time-tracking technology that aligns company requirements with employee data, such as personal leave, availability hours, and skill level. Optimizes staffing outcomes while delivering employee benefits, such as flexible scheduling and smart communications between managers and employees integrated into the flow of work.
Increased Operational Efficiency and Productivity
Enables compliance across multiple countries no matter how unique the pay rules, labor regulations, schedules, or policies. Allows employees and managers to adapt rapidly to changing schedules while meeting federal, state, and union compliance requirements. Offers proactive notifications to alert key stakeholders to time-sensitive issues, such as unplanned overtime and last-minute scheduling needs.
Compliance
Goes beyond simple chat systems to integrated workflow-driven communications that leverage data, advanced analytics, and automation in real time and in the flow of work. Enables employees, co-workers, and their managers to adapt and communicate quickly through mobile devices.
Digitized Communications
Offers predictive analytics and insights to enable proactive actions. Allows for the monitoring, comparison, and assessment of data generated across employee populations, locations, and divisions to discover best practices and accelerate adoption.
Proactive, Data-based Decision Making
Gives employees more independence and flexibility by enabling them to autonomously swap shifts, and makes it simple for managers to see whether shift requests are feasible. Fosters a sense of community and collaboration.
Peer-to-peer Communications
Offers global protection against any breaches in data security. Includes multiple co-located global SaaS facilities with primary and disaster recovery data centers and data encryption to safeguard information from unauthorized access.
Secure Data and Privacy Protection
Whether your legacy application provider is no longer supporting your current technology, or your current solution no longer meets your needs and requirements, best practice is to evaluate a few alternatives.
Resources for Evaluating Vendors and Solutions
Choosing a workforce management solution involves more than choosing software. It also requires finding the right vendor, one who will be a trusted partner and who will provide real business value and tailored guidance and support. A good vendor will work with you to optimize your workforce management operations, maximize efficiency, and drive overall business success.
The Right Workforce Management System is About More Than Just Software — the Vendor Matters Too
WorkForce Software is the only global provider of modern workforce management solutions with smart, integrated employee communications. Our software leverages data, advanced analytics, and automation in real time to create personalized experiences in the flow of work, so you and your employees can respond and adapt quickly with the ease of use of a favorite personal app.
Enterprise-grade and future-ready, the WorkForce Suite adapts to your organization’s needs—no matter how unique your pay rules, labor regulations, and scheduling requirements are—while delivering a breakthrough employee experience at the time and place work happens.
Why You Should Consider WorkForce Software
#1 Most Trusted Workforce Management Solution Vendor
Using data collected from real end-users, see why 97% realize high value in our solutions and plan to renew.
At WorkForce Software, our sole focus is on developing modern workforce management solutions to better enable enterprise organizations with large teams of deskless shift workers. Our best-of-breed software stands out for its capabilities, usability, security, and overall value to our customers, because, unlike other vendors, delivering the most advanced workforce management solutions is the only thing we do.
The ROI achieved through best-of-breed systems exceeds the cost savings of HCM suite implementations alone by optimizing labor spending, boosting productivity, reducing payroll leakage, and keeping employees engaged and in their roles.
Modern Workforce Management Boosts ROI
$12.24
For Every Dollar
Invested
A Nucleus Research 2022 survey on workforce management satisfaction found that standalone workforce management platforms show a return of $12.24 for every dollar invested.
We care deeply about our customers’ success, from their first interactions with our sales team to on-going assistance from our support and customer success groups. Our commitment is to keep their trust by continuing to innovate our solutions and increasing the value every customer receives from our modern workforce management solutions.
When Our Customers Win, We Win
Compared with employees who feel their well-being is neglected, employees who feel cared for are :
1
We are humbled and proud to be recognized as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Awards and Recognitions
Learn More
Learn More
The Software Report’s Top 100 Software Companies: WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Get the Full Report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Our partnership approach is integral to delivering a lifetime of value to our customers.
Our Partners
WorkForce Software provides rapidly deployable integrations with leading Human Capital Management suites so you can maximize functionality for an all-in-one HCM or ERP solution.
Our Technology Partners
• Configurable, no-code connectors with major partners like SAP,
Oracle, and Workday
• Pre-configured policy templates to support the most common
integration scenarios
• Integration policy access to facilitate customizations
• REST APIs for data feed and application integrations to deliver
maximum flexibility with other vendors
• Out-of-the-box support for major use cases like effective dates,
new hires, and terminations
A robust integration strategy is important for ensuring smoother implementations, faster adoption, enhanced scalability and performance, lower lifecycle costs, and configurations that meet the specific needs of global employers. Our mature and evolving integrations tookit that offers secure, reliable, and high-performance data integration between WorkForce and other business systems. Our platform provides:
Our Technology Partners
• Find opportunities for optimization
• Improve overall system efficiency
• Elevate the overall user experience
WorkForce Software can help you assess your workforce management needs and recommend a solution that’s tailored to your workforce environment and aligns with your present and future business goals. We’ll ensure you get the best option for modern workforce management and make the most of the effort required to move to a new system.
Work With the #1 Leader in Modern Workforce Management
* To view the full list of source attributions, download the guide
The Essential Guide to Selecting Workforce Management Software
Use the most current and complete information to make the best choice for your employees and your organization
Get Started
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Request for Proposal (RFP) Template
The provided group of resources is valuable for several reasons. It offers diverse perspectives for comprehensive analysis, facilitates learning and skill development, promotes creativity and innovation, and ensures adaptability in a changing landscape.
Access to a range of resources fosters well-rounded decision-making and problem-solving, enables intellectual growth, sparks creativity, and keeps individuals updated and competitive.
Resources
Helps you think through your workforce management needs and requirements
Gartner Market Guide for Workforce Management Applications
5
Offers key findings that help you determine your workforce management needs
Nucleus Research Workforce Management Satisfaction Survey 2022
6
Outlines the views of customers who use workforce management solutions, both standalone and bundled with a Human Capital Management suite
Systems Integrators List
Provides a network of workforce experts you can talk with about your requirements
Guide to Running an Effective Demo Evaluation Process
Provides best-practice tips on how to get the most out of your demo evaluation process
Business Value Scorecard
Lets you compare cloud-based workforce management solutions so you can assess the potential impact on efficiency, productivity, and cost savings
Doing a detailed evaluation using focused checklists will give you a deep understanding of the business and technical value a given solution and vendor provides.
WorkForce Software has curated a set of checklists for every evaluation you conduct so you can be sure of making an informed decision about which workforce management solution will support your organization now and in the future.
Checklists
• Business Value
• Innovation
• Trusted Advisor
• Future Readiness
Checklists for Evaluating Shortlisted Vendors and Solutions
• Business Value
• Innovation
• Future Readiness
• Vendor Partnership
Checklists for Starting Your Evaluations
Negotiation and
Contract Experience
“A vendor who’ll work with –
not against – your interests”
“Collaborating and cooperating to establish the best contract”
73
+
Conflict Resolution
Experience
“Handling disagreements reasonably, fairly, and amiably”
“Professionalism providing
peace of mind”
91
+
-100
+100
Leverages Incumbent Status
Appreciates Incumbent Status
are planning to renew
their license with us
97%
say we are critical to their organization’s success
89%
of customers say they love
using our software
84%
Our Technology Partners
Our Systems Integrator Partners
Download Your Evaluation Checklists
Request Your Personalized Assessment
Learn More
X
X
X
View WorkForce Software's Awards and Recognitions
The Workplace Has Changed—Your Solutions Should Too
Implementing dedicated solutions for modern workforce management can decrease turnover by
30 to 60 percent.
(Nucleus Research WFM Satisfaction Survey)
See All the User Ratings in Info-Tech WorkForce Software Buyer’s Experience Report
WorkForce Software operates within a large ecosystem so you can easily integrate and share data between us and your other business critical systems, including HCM and ERP platforms, and hundreds of solution providers for payroll, core HR, and more.
WorkForce Software’s application expert services includes a deep bench of System Integrator partners with a strong WorkForce Suite practice, implementation experience, and knowledge of customer operating environments as part of an HCM transformation.
Our Customer Value experts can work with you and your key stakeholders to make a compelling business case for change.
Submit Your RFP
If you’re clear on your needs and goals, we look forward to designing a solution that meets all the requirements of your RFP.
30%
60%
of customers say they love
using our software
say we are critical to their organization’s success
are planning to renew
their license with us
90%
86%
96%
+
73
Negotiation and
Contract Experience
“A vendor who’ll work with – not against –
your interests”
“Collaborating and cooperating to establish
the best contract”
+
91
Conflict Resolution Experience
“Handling disagreements reasonably, fairly
and amiably”
“Professionalism providing peace of mind”
+
82
Service
Experience
“Quality and effectiveness of service”
“Respect, competence and good service matter”
-100
+100
Leverages Incumbent Status
Appreciates Incumbent Status
Service
Experience
“Quality and effectiveness
of service”
“Respect, competence,
and good service matter”
82
+
97%
20%
30%
75%
