Case Study:
BB&G Car Care Center of Elizabeth City is a family-owned and operated oil change and car repair business, servicing about 50 cars each day. Their motto is quality customer service and full transparency of operations. Instead of building a solid wall between the customer waiting room and repair area, the family put a glass partition to allow the customers to see everything that goes on behind the scenes.
“We don't hide anything. If we tell the customers something, we’re going to stand behind it.”
CUSTOMER:
INDUSTRY:
LOCATION:
BB&G CAR CARE CENTER
AUTOMOTIVE SERVICES
NC, USA
Sourcing Lubricants
Customer Overview
Using about 2,000 USG of automotive lubricants per month, BB&G was looking for an alternative lubricant provider – someone who can deliver a better-quality product, more competitive pricing, but even more importantly, provide the technical know-how, responsive customer support, and timely fulfillment service.
Challenge
World Kinect reviewed BB&G automotive lubricant operations and the requirements of their customer base, and recommended to switch to the high-quality Shell brand and to replace boxed packaging with bulk lubricant storage, drastically reducing supply costs.
World Kinect Solution
The biggest change for the business was to switch to a bulk lubricant tank instead of getting deliveries of PitPack boxes and 6-gallon containers, which made it easier to track remaining inventory levels, freed up storage space, and reduced the ecological impact of plastic containers and carboard.
With bulk storage, BB&G decreased the frequency of deliveries to only once a month, saving money on transport fees, and saving time on procurement and invoice management.
World Kinect secured the supply of high-quality Shell lubricants. The Rotella 14W-40 oil for heavy-duty diesel engines proved to be especially popular with the local trucking customers due to its triple protection against engine wear, deposits, and oil breakdown.
World Kinect delivered the necessary contractual support and signage for the brand changeover, and provided a new oil gun compressor and branded apparel for the employees.
Our Account Managers provide continuing support with ongoing visits and recommendations on new products, regulatory changes, branded program opportunities, and tips on operational efficiencies.
With bulk delivery, BB&G was able to reduce the cost of lubricants in half.
The new brand and quality products allowed the business “to really bloom with the customer base”.
A lot less time and worry is spent on procurement and inventory management.
Access to market, technical, and regulatory updates.
Business Impact
SIMPLIFIED PROCUREMENT
& INVOICING
VISIBILITY TO
INVENTORY
LEVELS
50% REDUCTION
IN LUBRICANT COSTS
The investment with World Kinect is one of the best things our family has ever done. It was able to help us with our customer base. It's less stressful, and I'm really happy with the products and the services they provide us.
I don't have to worry about when I'm getting my oil; they have everything already on the schedule. Inventory-wise, it was just a whole lot easier going from the boxes to the bulk oil that we get now, because you can see how much oil you have, how many gallons. You don't have to sit there and wonder how much is left in a six-gallon box.
GABRIEL SYMULESKI, OWNER,
BB&G CAR CARE CENTER, NC, USA
Source energy
and fuel
ELIMINATION
OF PLASTIC CONTAINERS