Support for connected healthcare is growing.
What’s your next step?
What’s going on?
Adults in the U.S. are half as likely to feel “cared for” than their doctors think.
What is connected healthcare?
What is connected healthcare?
Connected healthcare requires sharing the right information with the right people at the right time to allow for holistic, continuous and seamless care
from anywhere.
How can connected care help?
Both say a switch to connected healthcare would improve the U.S. healthcare system.
What’s important to improve in 2022?
Care and the experiences surrounding care
Digital engagement and self-tracking
42%
80%
How I feel as a patient…
How my patients feel…
22%
13%
56%
33%
Improved community health and safety
Earlier detection of health issues
More direct patient-doctor communication
Better diagnoses
Healthcare consumers
Primary care providers
Takeaways for healthcare companies
Build for someone, not
for everyone
Expose your blind spots
Reimagine delivery through an experience lens
Where to find opportunity
Population
Therapy area
Chronic condition
Clinical
Technical
Consumer expertise
Bring together
ZS surveyed more than 4,000 U.S. adults and their primary care providers about their overall healthcare experiences. Despite advances in digital health, the disconnects driving the U.S. healthcare experience are striking.
Consumers and providers agree on some factors to improve, but consumers want much more.
Engagement remains low despite a willingness to share personal health data.
Where else are they divided?
Heard
Empowered
Cared for
What benefits do they expect?
About the survey
© 2022 ZS
www.zs.com
This survey was conducted online by The Harris Poll on behalf of ZS in September 2021. It represents a balanced sample of 4,006 U.S. adults (18+) and 200 primary care providers. The primary care provider respondents are licensed medical doctors in family practice, general practice or internal medicine.
Where everyone agrees
Greater coordination of care
Better preventive care
Easier access to medical histories
Transparent billing and insurance processes
What consumers value more
Accessing healthcare
anytime, anywhere
Communicate virtually
with my doctor
Easy appointment
scheduling
More focus on long-term health
73%
64%
76%
Healthcare consumers
56%
50%
69%
Primary care providers
Few regularly use these tools now…
Online health portals
Health tracking apps or devices
Telehealth
Who’s trusted? People trust their providers most with health information. They have some trust in health plans and drug and device makers, and they trust tech companies, the government and social media the least.
of adults in the U.S. are willing to share vital health statistics in a connected health system
38%
29%
23%
The largest disconnect between healthcare consumers and providers is around convenient access to care.
Clinical expertise
Longitudinal data
Stakeholder trust
Partner to gain what you don’t have
Customer experience know-how