Worldwide disruption and dynamic shifts in business have triggered a breaking of agreements in the modern workplace—
EMPLOYEE EMPOWERMENT
part of a broader set of “political, economic, and social disruptions” that the World Economic Forum has coined the “Great Reset.” This breaking of agreements sets the stage for new ways employers can meet employee needs, drive urgent business outcomes, and differentiate in a market where the companies that demonstrate thoughtful evolution capture and retain top talent.
IN THE GREAT RESET
THE BROKEN AGREEMENTS
HOVER OVER OBJECTS FOR INTERACTIVITY
9 out of 10
BROKEN AGREEMENT:
01
people would take a lower-paying position if it meant more meaningful work.
FROM BRAND PROMISE TO AUTHENTIC PURPOSE
1
USED TO BE
Saying you stand for something was enough.
Over 50 percent
of employees wish their employers took greater action to improve diversity.
5
BROKEN AGREEMENT:
02
INCLUSION PROGRAMS TO INCLUSIVE WAYS OF WORKING
USED TO BE
Saying “We have a diversity program” was enough.
55%
Over half of organizations (55 percent) say that learning and development opportunities are a top obstacle to talent retention today.
9
87%
87 percent of millennials believe opportunities for professional development or career growth are very important in a job.
10
BROKEN AGREEMENT:
03
FROM PROMOTION-DRIVEN TO OPTIMIZED LEARNING
USED TO BE
Career paths (and some learning) were enough.
BROKEN AGREEMENT:
04
FROM COMMAND AND CONTROL TO PEOPLE-CENTRIC LEADERSHIP
40 percent of women
feel satisfied with the decision-making process at their organization (versus 70 percent of men).
11
USED TO BE
Hierarchical organizations with little employee autonomy, and an expectation that work and personal lives will be kept distinct.
The majority (55 percent)
BROKEN AGREEMENT:
05
FROM HR AS A SOFT SKILL FUNCTION TO A DATA AND TECH-DRIVEN POWERHOUSE
of HR leaders struggle to perform people analytics.
12
USED TO BE
Executives consulted HR for paperwork and program execution.
67%
BROKEN AGREEMENT:
06
FROM EMPLOYER AS POWER CENTER TO EMPLOYEE AS POWER CENTER
93%
USED TO BE
EX was a side project of HR leaders or marketing teams trying to improve brand affinity (with limited employee participation).
“Alternative employment models”
16
are the top challenge in developing workforce strategies.
BROKEN AGREEMENT:
07
FROM HIRE IT IN, TO DIY WORKFORCE
FUTURE STATE
CURRENT STATE
57%
of organizations use contractors.
18
51%
of organizations use contractors.
17
USED TO BE
Hire contractors to fill talent gaps (yet benefits aren’t equal to full-time employees).
BROKEN AGREEMENT:
08
FROM TOTAL COMPENSATION TO TOTAL WELLNESS
USED TO BE
Traditional benefits such as salary, paid time off, and reactive health coverage.
BROKEN AGREEMENT:
09
FROM EMPLOYMENT FOCUSED EX TO ECOSYSTEM EX
84%
USED TO BE
The employee’s relationship ended when their employment terminated.
57 percent of organizations
BROKEN AGREEMENT:
10
REDEFINING PRODUCTIVITY AND SUCCESS
say that “work arrangements” are the most challenging aspect of employee experience to address.
24
USED TO BE
Face time in the office, and hours logged, had a direct influence on how the employee’s work was perceived.
TAKING ACTION
STEP 2
Evaluate these opportunities from the perspective of data, destination, and design.
STEP 1
Understand EX opportunities through the lenses of the business, customers, and employees.
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“2020 Edelman Trust Barometer,” Edelman, Jan. 2020. “Why Purpose Should be a Pivotal Part of Your Business Strategy,” Forbes, Jan. 29, 2017. “Four Ways to Prevent Employee Burnout,” O.C. Tanner, 2020. “Why Purpose Should be a Pivotal Part of Your Business Strategy,” Forbes, Jan. 29, 2017. “10 Diversity & Inclusion Statistics That Will Change How You Do Business,” Bonusly, Aug. 7, 2019. Ibid. “2020 Edelman Trust Barometer,” Edelman, Jan. 2020 Ibid. March 2020 North Highland-sponsored survey of > 200 business leaders from organizations with annual revenues > $1B and that are headquartered in the U.S. and U.K. “What Millennials Want from Work and Life,” Gallup, May 10, 2016. “10 Diversity & Inclusion Statistics That Will Change How You Do Business,” Bonusly, Aug. 7, 2019. “A New LinkedIn Study Says 55 Percent of HR Leaders Struggle With ‘People Analytics’—and That Matters,” Inc., Jan. 23, 2020.
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March 2020 North Highland-sponsored survey of > 200 business leaders from organizations with annual revenues > $1B and that are headquartered in the U.S. and U.K. Ibid. July 2019 North Highland-sponsored survey of > 300 business leaders from organizations with annual revenues > $1B and that are headquartered in the U.S., U.K., and Europe. March 2020 North Highland-sponsored survey of > 200 business leaders from organizations with annual revenues > $1B and that are headquartered in the U.S. and U.K. Ibid. Ibid. “Workplace Well-being Linked to Senior Leadership Support, New Survey Finds,” American Psychological Association, Jun. 1, 2016. “Global Culture Report,” O.C. Tanner, 2020. “Workplace Well-being Linked to Senior Leadership Support, New Survey Finds,” American Psychological Association, Jun. 1, 2016. “A Bad Reputation Costs a Company at Least 10% More Per Hire,” Harvard Business Review, Mar. 29, 2016. “Recruitment Statistics 2018: Trends & Insights in Hiring Talented Candidates,” Talent Now, 2018. March 2020 North Highland-sponsored survey of > 200 business leaders from organizations with annual revenues > $1B and that are headquartered in the U.S. and U.K. “New Harvard Research Says It’s Time to Let Employees Work from Anywhere,” Inc., Aug. 22, 2019.