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Automated Online Order Fulfillment Simplified
Welcome to your behind-the-scenes click & collect powerhouse helping to solve the last mile challenge. Semi-automated and featuring both cold and dry storage, the Dark Store utilizes next-generation robotics technology to collect, fulfill and prepare grocery orders before they’re shipped out to customers either for curbside pickup or delivery.
More convenient for customers to buy and collect
Ultra-dense storage for maximum warehousing capacity
Fulfillment is faster & simpler with fewer employees
Less waste of store space dedicated to storage
Online shopping no longer competes with in-store experience
A branded store experience without the store.
Taking Order Fulfillment Off the Store Floor
How can you simplify order fulfillment, reduce time used by employees, and shrink space used by storage, while still maintaining an exceptionally high-quality grocery experience for customers? Meet grocery’s future warehouse – the Wareroom, a roboticized cold and dry-storage fulfillment center situated in the heart of the store itself.
Save customers time in-store by collecting products for them
Incrementally expand the scope & speed of your store operations without down-time
Simplify the restocking process by eliminating store shelves
Reduce time collecting orders and increase profitability of each order
It’s time to revolutionize online order fulfillment.
OMNI STORE: The Ultimate Streamlined Grocery Experience
The Omni Store brings together online shopping and in-store digital kiosks to provide a premium and highly efficient shopping experience that not only saves customers time, but can help increase the size of their spend each trip. Merging digital and physical spaces to create the store of the future is possible thanks to next-generation robotics fulfillment technology and semi-automated storage within the store (the Wareroom) and off-site (the Dark Store).
Streamline the order and picking process to save customers time
Exponentially reduce employee time spent sorting and stocking
Offer next-level shopping convenience, food transparency and product quality
Meet modern consumer demand by merging the digital and the physical now.
imagined
WELCOME TO THE OMNI STORE.
Today’s retail customer utilizes technology that has drastically advanced their expectations. And for grocery, modernizing through automation is the optimal way to meet them. Advances in microfulfillment allow you to embrace affordable, user-friendly systems that respond to modern shopper demands while greatly improving the end experience for customers.
STORE DESIGN
ROBOTICS
COLD STORAGE
Systems INTEGRATION
OVERVIEW
© 2022 Cuhaci Peterson
GROCERY HAS CHANGED
The grocery store of today is transforming. 2020 altered consumer habits, and while some will go back to the old way of shipping, the grocery business is forever changed. Customers have grown accustomed to drive-up pickup, delivery, and having others doing the picking for them. Now is the time to adjust the old model of grocery to adapt to the way consumers are shopping today.
THE OMNI STORE
Grocery
Wareroom
Dark Store
POWERED BY
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Grocers can meet all the needs of their shoppers in the Omni Store.
Adopt new technology in storage
Leverage smart technical coordination
Execute responsible store design
Cuhaci Peterson, KPI Solutions and KPS Global are teaming up to provide powerful end-to-end solutions to reimagine grocery for a brighter future — starting now.
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© 2021 Cuhaci & Peterson
Cuhaci & Peterson, KPI Solutions and KPS Global are teaming up to provide powerful end-to-end solutions to reimagine grocery for a brighter future — starting now.
The current age of retail is experiencing a convergence of technological advances that, coupled with uncertainty in consumer behavior during the past year, necessitate change from businesses. More simply, grocery has reached an inflection point, and the “store” is no longer simply a place. The store is fast becoming multiple entities — it needs to be nimble enough to handle online ordering, pickup in-store, delivery, and on-premises shopping all at once. Businesses must command the most efficient modes of fulfillment if they want to survive and thrive in the near future.
Store design is now crucial to achieving efficient, satisfying fulfillment for today’s consumers.
The grocery industry is quickly learning to embrace a variety of store types, all of which play key roles in our current and near-future economy and help achieve a successful Omni Store experience for customers. Shoppers continue to patronize brick-and-mortar stores. But increasingly there is a shift to online purchasing and pick-up in store, as well as a demand for faster delivery. Thus, we see the advent of microfulfillment centers within grocery store spaces, as well as separate “dark stores” that serve as microfulfillment hubs for multiple retail outlets and for direct delivery to customers. The regional distribution model will also change. Dark stores, warerooms and the like can create small regional hubs and spoke networks that can be more efficient and cheaper, creating a new paradigm of grocery possibilities.
In the ongoing battle for retail relevance, grocers constantly look for store designs that stay ahead of consumer expectations. Grocery retailers have been working to build Omni Store capabilities for years. But Omni Store operations have a variety of needs, and so far retailers have attempted to solve those challenges with siloed efforts:
Online services remain separate from the brick-and-mortar fulfillment solutions.
The pickup in-store operations are tacked on to existing floor spaces so that (at worst) they compete with the in-store shopping experience, or (at best) work side-by-side with in-store fulfillment operations without leveraging their common goals and capabilities.
Tech-savvy, cost-efficient solutions are at hand. Cuhaci Peterson help tailor an end-to-end solution that makes optimal use of current space and suggests the most cost-effective updates to any grocer’s store design.
Efficient store design that is forward-thinking and utilizes the right microfulfillment investment allows grocers to meet today’s challenges and the challenges that will evolve in the near future. If store design is ignored, these businesses will fall behind and will be in danger of failing, sooner rather than later
An updated store design alters the role of the grocer, improving the grocer’s responsiveness to the demands of the industry.
As eCommerce takes over from previous modes of purchasing, fulfillment becomes increasingly important. Grocers need to recognize this sea of change and adapt.
New store designs allow for more effective management and security in the face of future retail challenges.
These new efficiencies save grocer costs on labor, inventory, fulfillment and delivery. When the variety of fulfillment systems is calibrated correctly, grocers capture more ROI.
By partnering with Cuhaci Peterson to implement a smarter store design, grocers will apply better microfulfillment strategies that efficiently manage the array of cutting-edge technologies. While the challenges are real, this is a journey that every grocer is capable of handling by utilizing a customized solution.
For years, shoppers have increasingly utilized technology that has created a demand for an Omni Store experience. Buying online for pickup in-store, as well as ordering online for delivery, have become commonplace. Customers demand efficiency and speed above all else. Their own tech provides for it, so why shouldn’t they expect these results from retailers?
Their demands are being met by updated store design. Automation in fulfillment operations allows shoppers to receive their items within minutes instead of days. Frictionless checkout is becoming normalized with an efficiency that satisfies shoppers and drives ROI. Grocers are leveraging the logistics power of microfulfillment centers and dark stores, so the needs of today’s consumers are capably satisfied and the needs of tomorrow’s consumers are effectively anticipated.
1. THE INDUSTRY
2. THE STORE
3. GROCERS
4. CONSUMERS
NEXT UP: Robotics
When they are designed strategically, these store types can act congruently to create the best possible Omni Store experience. It is what customers of today expect. And it is entirely achievable, when businesses make the right investment with a knowledgeable partner like Cuhaci Peterson that offers the ideal store design solutions.
Ultimately, improved store design will retain customers and capture new business, so that grocers remain relevant in a changing economic environment.
about Store Design from partner
VIDEOS
HELPFUL LINKS & RESOURCES
We are physical designers and innovators that transform and connect retail stores to the virtual shopping experience in a way that is known as Phygital (marrying a physical concept with digital; sort of a new iteration of click-and-mortar). The lines of traditional retail formats and digital purchasing behaviors have blurred, opening the doors to new and exciting business models that both streamline the consumer experience and business operations.
• FutureShop Videos
ABOUT CUHACI PETERSON
www.c-p.com (407) 661-9100 info@c-p.com Steven Duffy Senior Vice President of Design steven.duffy@c-p.com
Future considerations to keep in mind include:
What are the implications of this to a single store?
What are the exterior and interior implications?
How does this technology change the existing models of the store design?
What opportunities does it create for the store?
Partner Spotlight
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Contact us today to learn how Store Design can dramatically enhance your retail experience – and results.
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Today’s disruption represents a time of opportunity as the pace of retail innovation and transformation increases.
Cuhaci Peterson’s capabilities are transforming similarly to address and solve for this changing landscape.
• Retail technology and solutions
If the impact of eCommerce had been steadily looming over the grocery industry, COVID-19 has brought it further to the forefront as an unmistakable and immediate game changer touching virtually every line of business. Even as the economic effects of the worldwide pandemic begin to ebb, advances in technology will continue to push the boundaries of shopper experience, causing retailers to reconceive their physical footprints to serve the greater needs of omnichannel operations.
As the grocery shopping model continues its shift toward an online experience, grocers need to discover more efficient methods to fill those virtual orders. Pressures from eCommerce have created a perfect storm of market conditions for microfulfillment strategies to emerge. The latest advances in robotics allow grocers to choose affordable solutions that fit their store size. Automated microfulfillment centers (MFCs) utilize robotics and artificial intelligence to reduce labor costs and complexity, while providing better management of inventory and a more satisfying experience for customers. KPI Solutions is the industry leader in providing end-to-end fulfillment strategies for grocers. KPI Solutions partners with retailers to analyze their business needs and deliver customized automation solutions. Working with top robotics and storage systems manufacturers like AutoStore, KPI Solutions Integration designs manageable, forward-looking microfulfillment operations that can scale up as the demands of eCommerce create the need. Adopting microfulfillment, robotics and other effective technologies will provide grocers with the opportunity to modernize, expand and thrive in the years to come.
NEXT UP: COLD STORAGE
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KPI Solutions is a full system integrator working diligently to provide a customized solution for every client. Combining design expertise, seamless integration with intentional transparency KPI Solutions provides clients with scalable engineered solutions. Cultivating over 50 years of material handling experience to specifically help companies leverage the right mix of technology (digital and physical) in their facilities. The KPI Solutions team ingrains Industry 4.0 Thinking into the design philosophy at every level to deliver truly agnostic solutions that adapt to continuous evolving customer requirements.
• Company Overview
ABOUT KPI SOLUTIONS
kpisolutions.com Brittain Ladd Chief Marketing Officer Brittain.Ladd@kpisolutions.com 469-714-9754
Microfulfillment is garnering more attention than ever from grocers, as they search for more effective ways to manage the omnichannel shopping experience. Automated fulfillment solutions are allowing businesses to keep up with the pace of eCommerce. And advances in robotics are making automated fulfillment operations more affordable and appealing to grocers of all sizes.
The acceleration in online ordering creates new needs at the store level. Curbside pickup needs to be optimized. Speed and simplicity in fulfillment are the expectation. Microfulfillment centers that utilize robotics and AI are becoming essential in the battle to keep up with eCommerce. Installed in existing stores or built as standalone facilities (dark stores), MFCs allow grocers to deliver robust fulfillment capabilities where they are needed most.
A variety of emerging technologies are being used to create comprehensive microfulfillment solutions. KPI Solutions works with grocers to analyze the specific needs of the store and decide which technologies fit best.
High-density automation technologies are placed in a relatively small footprint.
Use of the MFC as a hub can provide an agile fulfillment strategy for other retail locations in the region.
Automated efficiencies grant the flexibility to maintain an inventory of 8,000-15,000 SKUs while providing accurate, high-speed fulfillment.
Automated storage and retrieval system (AS/RS) shuttles can retrieve goods from aisles of high-velocity inventory and deliver them to a station for picking and consolidation.
High-density cube-like storage structures combine robotics and AS/RS tech to reduce storage space and provide super-efficient goods retrieval.
Both AS/RS shuttles and high-density storage systems can be equipped with mobile robots or equipped with robotic arms and AI for the most efficient mode of inventory retrieval.
Advances in robotics and microfulfillment technologies are helping to transform the way grocers conduct business. The new technologies are now user-friendly and cost-efficient, allowing grocers to expand their fulfillment operations and better manage the customer experience.
It’s no longer adequate to throw more labor at the logistical fulfillment challenges created in the age of online ordering. The average warehouse worker performs 50-100 picks per hour; today’s automated robots deliver 250-300 picks per hour. In partnership with microfulfillment experts like KPI Solutions, grocers are able to set up automated backroom solutions that increase efficiency, accuracy, speed and, ultimately, customer satisfaction.
Successful grocers are quickly adapting with on-site updates to their operations, as well as the creation of separate off-site distribution centers dedicated entirely to microfulfillment.
The type of solution depends on the grocer’s size and needs. But the one common theme is that grocers must adapt if they want to capture eCommerce revenue and survive in the near future.
Leveraging the power of robotics and artificial intelligence, grocers are able to expand storage as much as four times without moving out of their existing space. They are increasing fulfillment performance as much as ten times without hiring more staff. More online orders are being fulfilled at faster speeds, and grocery shoppers notice the improvement.
Today’s consumers want flexibility and convenience in their shopping experience. New technologies are allowing consumers to embrace an omni-channel experience. They expect the capability to order their groceries online and have their orders filled quickly, accurately and safely. The latest microfulfillment solutions are essential to satisfying these expectations (watch the seminar below).
Shoppers are seeing a larger selection of SKUs; inventoried items are less likely to run out; orders are filled with greater accuracy and at greater speed; and the end-to-end customer experience becomes routinely excellent. Whether their needs are satisfied with in-store pickup, curbside pickup or home delivery, today’s omnichannel customers notice the benefits of improved microfulfillment. Tomorrow’s customers will expect even more. It is vital for retailers to modernize.
Contact us today to find out how Robotics can revolutionize your business and lead to greater success.
• What Is Micro-fulfillment
• Our Philosophy
• Who We Are
• Our Process
As the grocery shopping model continues its shift toward an online experience, grocers need to discover more efficient methods to fill those virtual orders. Pressures from eCommerce have created a perfect storm of market conditions for microfulfillment strategies to emerge. The latest advances in robotics allow grocers to choose affordable solutions that fit their store size. Automated microfulfillment centers (MFCs) utilize robotics and artificial intelligence to reduce labor costs and complexity, while providing better management of inventory and a more satisfying experience for customers. PULSE Integration is the industry leader in providing end-to-end fulfillment strategies for grocers. PULSE partners with retailers to analyze their business needs and deliver customized automation solutions. Working with top robotics and storage systems manufacturers like AutoStore, PULSE Integration designs manageable, forward-looking microfulfillment operations that can scale up as the demands of eCommerce create the need. Adopting microfulfillment, robotics and other effective technologies will provide grocers with the opportunity to modernize, expand and thrive in the years to come.
• Grocery of the Future
kpsglobal.com/OGP | OGP@kpsglobal.com
NEXT UP: SYSTEMS INTEGRATION
VIDEOS & BLOG
KPS Global’s versatile product offering can be customized to meet your specific Online Grocery Pickup (OGP) project needs. eCommerce Grocery Fulfillment is a complex process and KPS Global has the cold storage solutions you need for staging orders. With design and engineering teams in-house and partners in automation, we can deliver highly customized units. No matter how you fulfill your online grocery orders (drive-up, in-store, co-located or offsite), we offer a cold storage solution. With five manufacturing facilities strategically located across the country, we have the scale and capacity to execute OGP programs nationally.
• 10 Reasons Why You May Want to Rethink Your Grocery eCommerce Strategy • Ut felis libero, hendrerit a bibendum id. • Aliquam eu velit. Cras et augue accumsan, malesuada nunc vel, aliquam tellus.
ABOUT KPS GLOBAL
682-317-5323 ogp@kpsglobal.com kpsglobal.com/onlinegrocery kpsglobal.com
> Read "The Age of Micro Fulfillment" in Progressive Grocer
KPS Global is the largest provider of custom walk-in coolers and freezers in the industry. With years of experience manufacturing cold storage solutions, coupled with an in-house design and engineering team, KPS Global can build online grocery pickup solutions to custom specifications. Regarding traditional cold storage, grocers have discovered success with dedicated OGP walk-in cases, high-speed roll-up doors with entry sensors, and other technologies and strategies that save money while increasing food safety.
Sometimes a grocer’s microfulfillment solution will call for the transformation of a current retail space into a microfulfillment center or dark store. Smart cold storage analysis can make the best use of existing walk-ins in tandem with any new investment in updated cold storage tech. In some cases, grocers find they need to expand and improve onsite cold storage to meet the increasing demand from online orders.
KPS Global’s newest innovation, the Accessible Cold Environments (ACE)™ unit, serves as a manual pick solution that will help improve labor efficiencies and pick times. This groundbreaking innovation is the first open front refrigerated solution to hold product temperature below 40°F all the way to the floor without using glass or solid doors to keep heat out of the space.
This groundbreaking innovation is the first open front refrigerated solution to hold product temperature below 40°F all the way to the floor without using glass or solid doors to keep heat out of the space.
Along with new opportunity for expansion and profit, OGP brings new challenges to the role of the grocer. Cold chain custody has become paramount, which means grocers need to expertly navigate new paths to food safety. Cold storage investments that better serve OGP will end up saving costs in labor, inventory and logistics. And they also retain food safety. Grocers are now leveraging technology that drives ROI — particularly in regard to automation and microfulfillment. A robotic fulfillment solution allows grocers to offer more SKUs by minimizing manual picking and maximizing efficiency. However, there are plenty of new concerns for grocers when they modernize.
Maintaining various temperature zones within a robotics configuration poses a challenge, as many of today’s robotics solutions can’t operate in frozen environments. KPS Global has innovated ways in which robots can work in frozen temperatures as well as other temperature zones. This is game-changing technology that increases SKU offerings, allowing automation to truly increase basket sizes through reduced labor and increased speed. And these advances will allow the grocer to positively impact food safety. Consumers will appreciate the improved experience.
Maintaining various temperature zones within a robotics configuration poses a challenge, as many of today’s robotics solutions cannot operate in frozen environments. KPS Global has innovated ways in which robots can work in frozen temperatures as well as other temperature zones. This is a game-changing technology that increases SKU offerings, allowing automation to increase basket sizes through reduced labor and increased speed.
As OGP programs continue to grow exponentially, grocers are leveraging technology that drives ROI – particularly regarding automation and microfulfillment. A robotic fulfillment solution allows grocers to offer more SKUs by minimizing manual picking and maximizing efficiency. However, there are plenty of new concerns for grocers when they modernize.
Contact us today to discover how an effective Cold Storage strategy can improve your results.
See the Case Study
Learn more:
A crucial element of store design is cold storage. This remains true with online grocery or microfulfillment strategies; however, retailers tend to focus on ordering technology and other software integrations, rather than how cold storage ties into the strategy. With the emerging dominance of eCommerce and the increasing popularity of online grocery pickup (OGP), advances in cold storage are now more vital than ever. Products from KPS Global® support many key stages within the eCommerce grocery supply chain and can be customized to fit your specific project needs. No matter how you fulfill your online grocery orders (drive-up, in-store, co-located or offsite), we offer a solution.
Listen to the Podcast
Read "Grocery Automation Accelerates Amid Covid Concerns" from KPS Global's blog.
http://kps.global/onlinegrocery
ccessible
old
nvironments
A
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This walk-in with no doors refrigerates products with a patent-pending triple air curtain that maintains two separate temperature zones between the unit’s large interior shelf and pallet area. Its vertical lift system allows full pallet loads of product to be moved into the refrigerated environment, making loading and unloading product quick and easy.
Grocers are searching for the most efficient methods to store frozen and refrigerated products so orders can be fulfilled quickly, safely and less expensively, while ensuring complete shopper satisfaction. By placing cold storage space in proximity to a convenient pickup area for manual pick, grocers better serve their growing base of OGP consumers.
MANUAL PICK
TRADITIONAL COLD STORAGE
AUTOMATION & ROBOTICS
The ACE unit is a great option for backroom environments or online grocery pickup programs where additional storage of bulk refrigerated products is needed.
The combination of systems integration and end-to-end e-commerce solutions is fundamentally paramount to delivering on the promise of future retailing excellence. As grocers design future store formats, the integration of e-commerce into the retail network requires an adept team to connect all the systems together and eliminate any gaps in processes and operations.
Systems Integration + End-To-End E-Commerce Solutions. What Does It Mean for Grocers?
Process and Approach
Your team of microfulfillment solution providers is committed to an ongoing support program that ensures your business will continue to run smoothly while maximizing fulfillment outcomes and bringing all the benefits to the consumer.
SYSTEMS INTEGRATION
MORE Keys to Systems Integration
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ABOUT CUHACI & PETERSON
www.c-p.com 888.555.1234 info@c-p.com John Smith VP, Business Development jsmith@c-p.com
KPI Solutions, working in tandem with the store design experts at Cuhaci Peterson and the cold storage leaders at KPS Global, can provide a turnkey solution for grocers.
This up-front team alignment delivers the fastest deployment to market by assuring the most reliable, profitable and cost-efficient solutions are utilized, benefiting both the grocer and the customer.
Vital Considerations for Optimal Systems Integration:
An effective front-end user interface for the grocer and customer
Store network clustering analysis that maps out the fulfillment strategy and system design
A holistic design process, from order placement to customer pickup or delivery
MFCs (microfulfillment centers) designed to use the best technologies in refrigeration, material handling and process flow
Key operational metrics that ensure strong customer engagement and drive profitability as eGrocery demands accelerate
Smartly integrated microfulfillment technologies make automation attainable for the grocer while providing a quality customer experience. Designed to be flexible, with room for scalable growth, these solutions increase productivity, streamline operations, and free up floor space.
Fulfillment Strategy
Engineering Design
Tech Partnership
Software
Service and Maintenance
A customizable, user-friendly suite of cost-effective software tools performs with high-level functionality, allowing grocers to handle warehouse operations without worry. KPI Solutions, with its proprietary software, can help businesses integrate all the moving parts of a customized microfulfillment solution.
Grocers can leverage the right mix of technology in their facilities using a data-driven, solutions-focused approach. This will assist retailers in their convergence of technology platforms to fully realize and transform the brand retail experience.
Engineers can help migrate processes throughout a grocer’s manufacturing, distribution and warehouse facilities by transforming and connecting retail stores to the virtual shopping experience. This is known as a “phygital” experience (marrying a physical concept with a digital concept).
A variety of technologies (including robotics, AI, cold storage, and more) work together to reduce costs and increase productivity throughout the operation. End-to-end implementation of an e-commerce solution is complex, requiring careful navigation. A connected partnership network of experienced teams assures each step is given the greatest opportunity for success. For technology this partnership is essential in order to deliver the customized end-to-end solution that customers expect.
With a customized fulfillment strategy, grocers can manage complex order fulfillment more accurately and efficiently. This will help answer questions like “How will the retail industry be transformed by next generation e-commerce and omnichannel retail?” and “How do I leverage artificial intelligence and machine learning to drive improvements in operational efficiency, store layout and design?”
Automation is the answer: Bringing the product to people is faster than bringing people to the product.
New microfulfillment strategies are helping businesses adapt to their new reality. And to optimize the use of these new fulfillment solutions, the various systems need to be seamlessly integrated.
Contact us today to learn more about how Systems Integration can play a critical role in your retail success.
Disruption. Transformation. Opportunity.
Today’s retail customer utilizes technology that has drastically advanced their expectations. And for Grocery, modernizing through automation is the optimal way to meet them. Advances in microfulfillment allow you to embrace affordable, user-friendly systems that respond to modern shopper demands while greatly improving the end experience for customers.
Cuhaci & Peterson, PULSE Integration and KPS Global are teaming up to provide powerful solutions to reimagine grocery for a brighter future — starting now.
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