RSM WorkHub
powered by ServiceNow
A best-practice solution for managing your company’s IT operations and projects from a single location
The IT challenge
Overseeing information technology (IT) operations at a middle market company isn’t easy.
Middle market companies:
Some companies also have older software in their building, which means they can’t take help desk calls if they lose power. In an ideal world, they would buy an enterprise solution to help them run and manage all their IT operations from a single, centralized location. But the reality is that those solutions can be expensive, take a long time to implement and require a lot of IT resources to support them.
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%
RSM WorkHub powered by ServiceNow
According to MuleSoft Research’s 2024 Connectivity Benchmark Report, since 2018, IT teams have faced a 36% increase each year in their number of expected projects.
Are overwhelmed by their IT operations and project load
Have fragmented legacy systems
Use several tools to manage multiple services
Lack visibility into work requests/project status
For decades, middle market companies have been well behind the curve when it comes to technology.
chief economist at RSM US LLP
Joe Brusuelas
Companies need to understand their overall IT workload better.
Companies want to consolidate multiple systems into a single system. They also want to modernize their IT and support people who work from anywhere.
A company’s service desk may keep track of issues with tickets, but if they need to manage projects or other IT tasks, they have to use a different tool.
Companies want more visibility into their current and future IT projects as well as the status of those projects so they can better manage and prioritize their projects and resources.
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Sections
The IT need
Chief technology officers (CTOs) and Chief information officers (CIOs) have an important job—overseeing their company’s daily IT operations and continually improving their performance in supporting the business. To do that, they need to be able to see and understand their company’s IT work requests so they can allocate budgets and resources accordingly and prepare strategic plans.
Middle market companies must:
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Ensure disaster recovery
Provide anytime, anywhere access
Obtain full visibility into work requests/project status
Modernize legacy systems; connect disparate processes
Streamline and automate IT operations/management
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The IT solution:
To support these needs, RSM has created RSM WorkHub: a best-practice, readily available solution powered by RSM’s own instance of ServiceNow and fully managed by RSM. This solution offers middle market companies an effective and low-cost way to streamline and automate IT operations, see and manage IT projects from a centralized location and support people who work from anywhere. With RSM WorkHub, you’ll also have access to RSM’s dedicated advisors, processes and resources.
Get requests to IT Understand IT workload
MANAGE INTAKE
Prioritize and manage IT projects Break down project deliverables
PRIORITIZATION
Simplify project management processes
Project and Operational Work
Modernize on-premises legacy systems (migrate to the cloud) Obtain full disaster recovery
Eliminates disparate systems
Augment your IT team without adding people Reduce IT-related support costs
Resource Utilization
Interact with your IT department as a business Efficiently run/manage your IT operations
Meets Business Expectations
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Meet Business Expectations
RSM WorkHub features
ITSM suite
SPM suite
Self-help and agent optimizer
Align strategy with work and business outcomes
The IT service management (ITSM) suite delivers resilient services from wherever your employees work.
INCLUDES
Incident management
Request management
Asset management
Knowledge management
Change management
Configuration management (CMDB)
Virtual Agent Lite
Service portal
Problem management
Test management
Enterprise goal management
Release management
Agile
Time management
Demand management
Resource management
Project and portfolio management (PPM)
The strategic portfolio management (SMP) suite manages work from ideas through deployment on a single platform.
vs.
ServiceNow
RSM-owned instance
Client-owned instance
Buying RSM WorkHub is like leasing an apartment, whereas buying ServiceNow is like building and maintaining your own home.
Owned/managed by
Configuration
Customization
Road map
Releases and updates
Administrators
ITSM and PPM advisors
Time to value and ROI
RSM
Client
Requires full effort
Mostly preconfigured
Heavy
Minimal
Independently controlled
Shared
Internal management
RSM managed
Internal ServiceNow administrators
Use of RSM-certified ServiceNow administrator
Internal ITSM and PPM advisors
Access to ITSM and PPM advisors
More costly/longer time
Rapid
ITSM, PPM experts
Why RSM?
Industry-leading tool (WorkHub); low-cost price
First-choice advisor to middle market companies
Experienced advisors; certified ServiceNow professionals on staff
80-plus North American offices; global network
20-plus industries and sectors served
Best-practice processes
Doesn’t require a full implementation
Cutting-edge technology
Professional resources
Faster time to value (4-6 weeks)
Cost savings
The benefits of
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For more information about RSM WorkHub, read our FAQ
